Francis Kurkdjian Store Manager

About Francis Kurkdjian

Maison Francis Kurkdjian is a Parisian fragrance house founded in 2009 by master perfumer Francis Kurkdjian and Marc Chaya, renowned for translating emotion, craftsmanship and modern French elegance into exceptional scents. As part of the LVMH ecosystem, the Maison offers employees the intimacy of an entrepreneurial creative atelier with the reach and standards of a global luxury leader. Its culture values artistic excellence, precision, client devotion and collaboration across métiers, from creation and retail to communications and operations. For professionals inspired by beauty and innovation, it provides a refined environment where talent contributes to an exacting, poetic vision of contemporary perfumery.

Role & Responsibilities

• Represent the House with elegance and professionalism, embodying its values through impeccable presentation and inspirational communication
• Deliver a unique and personalized customer experience that contributes to the House's prestige and reputation
• Serve as a reference point and role model for the retail team
• Pilot and develop commercial activities and point-of-sale performance through strategic optimization initiatives
• Analyze performance metrics and implement targeted improvement plans
• Compile results accurately and communicate reports to relevant departments
• Engage and develop the team through targeted daily coaching, individual goal-setting aligned with collective objectives, and performance monitoring
• Foster skill acquisition and ensure objective attainment while actively promoting and embodying the House's values and culture
• Ensure operational implementation of strategic objectives across the retail location
• Build and maintain client loyalty through exceptional experience, attentive service, and personalized engagement
• Enrich the CRM customer database while ensuring data confidentiality, reliability, and usability
• Initiate and orchestrate customer loyalty initiatives and campaigns
• Maintain excellence in the customer experience by ensuring proper store operations and adherence to Head Office directives and strategies
• Optimize stock organization and inventory reliability

Qualifications

• Degree from Business School, University, or equivalent (Bac +3 to Bac +5)
• Minimum 5 years of cumulative experience in retail
• Minimum 3 years in a management position (Store Manager, Boutique Manager, Corner Manager, or Multi-site Manager)
• Experience in fine fragrance, cosmetics, or luxury sector strongly preferred
• Inspirational manager and passionate coach recognized for active listening and emotional intelligence
• Proven ability to unite, mentor, and develop teams
• Performance-oriented with strong analytical mindset for commercial KPI management
• Expert in client relations and sales techniques
• Proficiency with CRM tools and customer loyalty development
• Natural communicator and exceptional collaborator
• Rigorous, structured, and well-organized with ability to manage priorities and make rapid decisions
• Proactive, adaptable, and agile with strong problem-solving orientation

Skills

Experience

Minimum 5 years of cumulative retail experience, with at least 3 years in a management position such as Store Manager, Boutique Manager, Corner Manager, or Multi-site Manager. Experience in fine fragrance, cosmetics, or luxury sector is strongly preferred.

Education

Degree from Business School, University, or equivalent qualification (Bac +3 to Bac +5).

Workplace

Culture

Maison Francis Kurkdjian cultivates a refined, creative workplace where olfactory artistry, precision, and innovation are central to every role. As part of the luxury fragrance world, it offers an environment that values craftsmanship, collaboration, and a deep sensitivity to beauty, detail, and client experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.