Francis Kurkdjian Global CRM and Clienteling Assistant Intern

About Francis Kurkdjian

Maison Francis Kurkdjian is a Parisian fragrance house founded in 2009 by master perfumer Francis Kurkdjian and Marc Chaya, renowned for translating emotion, craftsmanship and modern French elegance into exceptional scents. As part of the LVMH ecosystem, the Maison offers employees the intimacy of an entrepreneurial creative atelier with the reach and standards of a global luxury leader. Its culture values artistic excellence, precision, client devotion and collaboration across métiers, from creation and retail to communications and operations. For professionals inspired by beauty and innovation, it provides a refined environment where talent contributes to an exacting, poetic vision of contemporary perfumery.

Role & Responsibilities

• Support the implementation and monitoring of the 2027 CRM activation plan.
• Coordinate internal stakeholders across E-commerce, Trade Marketing Strategy, Training, IT, Communications and Markets, as well as external agencies and service providers.
• Assist with the creation and distribution of the multilingual weekly newsletter, coordinating with internal and external teams to gather briefing materials and maintain the editorial calendar.
• Contribute to the global Clienteling project in coordination with technical teams and markets worldwide.
• Gather business needs from frontline users and markets.
• Contribute to continuous improvement of the tool to enhance the in-store customer experience.
• Track deployments, training sessions and user feedback.
• Monitor CRM campaign performance by consolidating results across markets for weekly and monthly reports, analysing KPIs and proposing optimisations.
• Conduct A/B tests to improve KPIs for future campaigns.
• Support coordination of omnichannel CRM and Clienteling projects, including preparing and helping facilitate workshops, drafting meeting minutes and supporting presentation creation.

Qualifications

• Currently pursuing a Master's degree at a business school or equivalent, and seeking a gap-year or final-year internship.
• Fluent English.
• Good command of Excel and PowerPoint.
• Strong organisational skills and ability to prioritise between two managers, with rigour in reporting and data management.
• Autonomy, with the ability to manage the newsletter brief and respond independently without systematic approval.
• Curiosity, initiative, excellent communication skills and ability to work in a multicultural environment.
• An initial digital experience is preferred, with an interest in CRM and Clienteling.

Skills

Experience

Entry-level; an initial experience in digital is preferred.

Education

Currently pursuing a Master's degree at a business school or equivalent.

Culture

Maison Francis Kurkdjian cultivates a refined, creative workplace where olfactory artistry, precision, and innovation are central to every role. As part of the luxury fragrance world, it offers an environment that values craftsmanship, collaboration, and a deep sensitivity to beauty, detail, and client experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.