Francis Kurkdjian Customer Service Coordinator (Internship)

About Francis Kurkdjian

Maison Francis Kurkdjian is a Parisian fragrance house founded in 2009 by master perfumer Francis Kurkdjian and Marc Chaya, renowned for translating emotion, craftsmanship and modern French elegance into exceptional scents. As part of the LVMH ecosystem, the Maison offers employees the intimacy of an entrepreneurial creative atelier with the reach and standards of a global luxury leader. Its culture values artistic excellence, precision, client devotion and collaboration across métiers, from creation and retail to communications and operations. For professionals inspired by beauty and innovation, it provides a refined environment where talent contributes to an exacting, poetic vision of contemporary perfumery.

Role & Responsibilities

• Manage customer inquiries and modifications using Salesforce Service Console and ERP systems, resolving complaints efficiently and transparently
• Process order modifications, cancellations, and e-commerce refunds with adherence to quality standards and internal procedures
• Collaborate with Logistics, IT, and Quality teams to resolve complex customer issues and ensure appropriate client resolution
• Monitor performance metrics across Paris and USA customer service hubs, consolidate multi-market data, and propose optimization strategies
• Create and maintain procedural articles within Salesforce Service Cloud to expand the knowledge base available to service advisors
• Analyze B2C customer feedback across channels—surveys, social media, calls, emails—and synthesize findings into weekly and monthly reports
• Participate in omni-channel CRM project coordination, including workshop preparation, meeting facilitation, and presentation support
• Attend customer service hub steering meetings and contribute to continuous performance improvement initiatives

Qualifications

• Enrolled in a Master's program (business school or equivalent) and seeking a work-integrated learning opportunity or final-year internship
• Fluent English speaker
• Advanced proficiency in Excel (pivot tables, advanced functions) and PowerPoint
• Ideally, six months of prior experience in digital environments with eagerness to develop CRM and customer service expertise

Skills

Experience

Entry-level; background in digital or customer-facing environments preferred but not required; candidates should demonstrate proactive initiative and organizational rigor within multicultural environments.

Education

Master's degree (école de commerce, business school, or equivalent) or currently enrolled and in final stages of academic study.

Workplace

Benefits

Hybrid working arrangement (Paris, 2nd arrondissement); internship placement within an LVMH-affiliated luxury house; access to mentorship and skill development within a high-growth organization; commitment to inclusive workplace environment with support for individuals with disabilities.

Culture

Maison Francis Kurkdjian cultivates a refined, creative workplace where olfactory artistry, precision, and innovation are central to every role. As part of the luxury fragrance world, it offers an environment that values craftsmanship, collaboration, and a deep sensitivity to beauty, detail, and client experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.