- Location
- Colchester England UK
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Francis Kurkdjian
Maison Francis Kurkdjian is a Parisian fragrance house founded in 2009 by master perfumer Francis Kurkdjian and Marc Chaya, renowned for translating emotion, craftsmanship and modern French elegance into exceptional scents. As part of the LVMH ecosystem, the Maison offers employees the intimacy of an entrepreneurial creative atelier with the reach and standards of a global luxury leader. Its culture values artistic excellence, precision, client devotion and collaboration across métiers, from creation and retail to communications and operations. For professionals inspired by beauty and innovation, it provides a refined environment where talent contributes to an exacting, poetic vision of contemporary perfumery.
Maison Francis Kurkdjian seeks a full-time Account Manager at Fenwick in Colchester, working 37.5 hours over five days on a permanent basis. Reporting to the Area Manager, the role leads and develops the team, drives sales and luxury client service, and oversees counter operations, merchandising, administration and recruitment.
Role & Responsibilities
- Achieve account sales targets set by the Area Manager and communicate them to the team in a motivational and achievable manner.
- Proactively sell Maison Francis Kurkdjian products and provide luxury-standard service.
- Lead and coach the team to achieve or exceed sales targets; develop team members and support business continuity.
- Monitor KPIs and identify new launches, promotional activity, luxury fragrance business trends and potential opportunities for Maison Francis Kurkdjian; provide timely feedback to the Area Manager.
- Lead Luxury Brand Ambassadors in-store to deliver high levels of customer service with dedication, commitment and passion.
- Liaise with the Retail Trainer to ensure the team attends relevant training and delivers service aligned with global guidelines.
- Maintain knowledge of Maison Francis Kurkdjian products and recommend fragrances to clients.
- Initiate client contact and welcome clients at the counter, including through traffic-stopping activity.
- Ensure consistent service in line with Maison Francis Kurkdjian standards.
- Educate the team in the use of on-counter technology to support the business.
- Keep counters immaculate, merchandise them in line with guidelines and ensure they reflect the brand.
- Ensure the team follows Grooming Guidelines and acts professionally, positively and as an example.
- Manage stock replenishment, unpacking deliveries, stocktaking, recording and summarising sales figures, stock damages and till procedures.
- Complete account management administration, including sales analysis, and all operational and administrative tasks to the best of their ability.
- Build and maintain professional relationships with stakeholders, including host-store management and LVMH Head Office, to support the counter and team.
- Follow company procedures and policies in the employee handbook.
- Carry out additional duties as directed by management.
- Identify and interview team vacancy candidates through shortlist stage for final interview by the Area Sales Manager; support Store Approval processes; collaborate with the Area Sales Manager on probationary reviews, appraisals and performance feedback sessions.
Qualifications
- Results- and business-oriented.
- Good leadership skills.
- Strong retail experience.
- Adaptable, with the ability to make decisions and solve problems.
- Self-confident and able to approach and engage customers with ease.
- Professional, proactive and positive.
- Excellent selling and communication skills.
- Good computer and analytical skills.
- Commercial awareness.
Skills
Experience
Minimum 3 years
Workplace
The role is situated in Colchester, England, UK.
Explore jobs in England or in the UK.
Culture
Maison Francis Kurkdjian cultivates a refined, creative workplace where olfactory artistry, precision, and innovation are central to every role. As part of the luxury fragrance world, it offers an environment that values craftsmanship, collaboration, and a deep sensitivity to beauty, detail, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Francis Kurkdjian, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Account Manager», «Retail Team Manager», «Counter Manager», «Sales Team Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.