Ferrari Client Advisor

About Ferrari

Founded by Enzo Ferrari in 1947 and headquartered in Maranello, Italy, Ferrari unites motorsport heritage, engineering excellence and Italian craftsmanship in one of the world’s most distinguished luxury automotive brands. As an employer, it brings together expertise across design, advanced engineering, manufacturing, racing and corporate functions, with a shared focus on performance, precision and innovation. Its distinctive identity offers professionals the opportunity to contribute to exceptional sports cars and a global luxury business shaped by competition and exclusivity. Ferrari appeals to individuals who value technical mastery, creative ambition and the exacting standards associated with the Prancing Horse.

Role & Responsibilities

• Achieve or exceed monthly and seasonal individual and store sales goals, developing the business.
• Demonstrate in-depth merchandise knowledge and develop product knowledge among selling staff.
• Build a network of contacts who influence local and international luxury business to promote customer loyalty, particularly among VICs and VIPs.
• Identify sales opportunities through events, activations and collaborations with luxury hotels, fine restaurants, fashion outlets, personal and private stylists, and other potential partners.
• Work with corporate teams and individual stores to create and implement strategies to attract, retain and engage high-value clients.
• Track and analyze VIC initiative performance, adjusting strategies as needed to optimize results.
• Organize and manage high-end events and experiences for VICs, ensuring a seamless and memorable brand experience.
• Maintain a keen interest in the fashion industry and market trends.
• Partner with the Store Director and Associate Store Director on strategies to meet or exceed store sales targets.
• Use the brand’s Selling Ceremony guidelines and expectations to develop Ferrari service as a hallmark of luxury fashion, maintaining a grading of at least 85%.
• Lead by example by giving tailored advice, listening to customers’ expectations, answering requests and offering engaging, surprising wardrobe suggestions.
• Foster a team culture of clienteling and relationship-building to drive repeat client business, consignment and in-store activations.
• Resolve customer service issues promptly and effectively.
• Support the Associate Store Director and Store Director with staff training across the selling experience and responsibilities related to the role.
• Understand and properly execute all register functions related to the role.
• Maintain a neat and organized understock and stock room.
• Keep the selling floor neat, clean and organized, ensuring it reflects the correct visual image.
• Identify product concerns and communicate them promptly to Store Leadership.
• Communicate inventory needs to Store Leadership to support the business.
• Ensure presentation and wardrobe standards are professional, reflect the brand image and are consistently followed.
• Follow company policies and procedures.

Qualifications

• A bachelor’s degree in a related field is preferred but not required.
• At least 2 years of retail experience in luxury fashion is preferred.
• Experience working with international brands is a plus.
• Extremely strong verbal and written communication skills.
• Ability to interact meaningfully with clients and team members.
• Ability to multitask in a dynamic environment.
• Keen awareness of current fashion trends and sensibility for the luxury segment.
• Korean language skills are a plus.

Skills

Experience

At least 2 years of retail experience in luxury fashion preferred.

Education

Bachelor’s degree in a related field preferred but not required.

Workplace

Culture

Ferrari’s workplace culture brings together racing heritage, engineering precision and Italian craftsmanship, with a shared commitment to exceptional performance and innovation. Rooted in Maranello, its environment places exacting standards and attention to detail at the heart of collaboration across design, engineering and production.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.