Ferragamo Store Manager

About Ferragamo

Ferragamo is an Italian luxury house with Florentine roots, renowned for the vision of Salvatore Ferragamo and a legacy of exceptional footwear, leather goods, ready-to-wear and accessories. As an employer, the Maison offers a refined environment where heritage craftsmanship, contemporary design and technological innovation meet. Its teams contribute to a culture shaped by artisanal excellence, creativity, precision and respect for materials, while advancing responsible practices and global growth. Ferragamo attracts professionals who value elegance, curiosity and collaboration, providing opportunities to develop within an international brand that continues to reinterpret Italian sophistication for a modern luxury clientele.

Role & Responsibilities

• Lead, develop and connect the team, fostering growth, inclusion and an environment where employees can express their potential.
• Model best-in-class sales and self-leadership, participate actively in the team, and resolve problems with positive outcomes.
• Build relationships with fellow advisors and engage with the wider community, drawing inspiration from other industries to create a cohesive, energetic, innovative and approachable environment.
• Conduct regular performance reviews with the team, including department managers, to improve performance and develop skills.
• Take entrepreneurial ownership of the store, share its vision and remain accountable for results.
• Coach the team to deliver specialized customer service, develop loyal client relationships through personal connections and CRM initiatives, and uphold Ferragamo standards, including the Selling Ceremony, visual guidelines, grooming standards and procedures.
• Design and lead store strategy to achieve strong sales performance by understanding client desires and creating a personalized 360-degree experience.
• Lead and coach the team to create memorable, personalized client experiences.
• Maintain momentum on long-term strategy despite short-term pressures and develop plans to meet long-term store and organizational goals.
• Understand company KPIs and identify strategies to enhance performance standards.
• Lead the team in client communication and storytelling, listening attentively and asking effective questions while prioritizing employee and client relationships.
• Empower the team to complete tasks effectively and foster positive team spirit.

Qualifications

• Proficient English; knowledge of a second language preferred.
• Previous retail or customer-facing experience preferred; luxury retail experience is a plus.
• Strong interpersonal and communication skills.
• Ability to read, write and interpret instructional documents.
• Ability to communicate effectively with customers, peers and management, including by telephone with proper etiquette.
• Ability to multitask while attending to customers and remain flexible to business needs.
• Ability to work as part of a team and take initiative without direct supervision.

Skills

Experience

Previous retail or customer-facing experience preferred; luxury retail experience is a plus.

Compensation

The base compensation for this position ranges from USD 115,000 to USD 120,000 per annum.

Culture

Ferragamo fosters a workplace culture rooted in Italian craftsmanship, creativity, and a deep respect for its heritage while embracing innovation and contemporary luxury. As an employer, the Maison values collaboration, precision, and personal growth, offering an environment where talent can contribute to a legacy of elegance and excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.