Ferragamo Store Director

About Ferragamo

Ferragamo is an Italian luxury house with Florentine roots, renowned for the vision of Salvatore Ferragamo and a legacy of exceptional footwear, leather goods, ready-to-wear and accessories. As an employer, the Maison offers a refined environment where heritage craftsmanship, contemporary design and technological innovation meet. Its teams contribute to a culture shaped by artisanal excellence, creativity, precision and respect for materials, while advancing responsible practices and global growth. Ferragamo attracts professionals who value elegance, curiosity and collaboration, providing opportunities to develop within an international brand that continues to reinterpret Italian sophistication for a modern luxury clientele.

Role & Responsibilities

• Lead, develop and connect the team, fostering growth, respectful listening, inclusion and the expression of each colleague’s potential.
• Model best-in-class sales and self-leadership, participate actively in the team, and resolve problems with positive outcomes.
• Build relationships among advisors, strengthen belonging and a forward-thinking mindset, and engage with the wider community and other industries to foster a cohesive, energetic, innovative and approachable environment.
• Conduct regular performance reviews with the team and department managers, developing skills and improving team performance.
• Take ownership of the store with an entrepreneurial mindset; develop and share the store vision and remain accountable for results.
• Coach the team to deliver specialized customer service, build meaningful and loyal client relationships through personal connections and CRM initiatives, and uphold Ferragamo standards, including the Selling Ceremony, visual guidelines, grooming standards and procedures.
• Design, lead and execute the store strategy to achieve strong sales performance by understanding client desires and creating a bespoke 360-degree client experience.
• Lead and coach the team to turn each client interaction into a memorable moment through a bespoke experience.
• Maintain momentum toward long-term strategy despite short-term pressures, and develop strategic plans to achieve long-term store and organizational goals.
• Understand company KPIs and identify strategies to improve performance standards.

Qualifications

• Proficient English; knowledge of a second language preferred.
• Previous retail or customer-facing experience preferred; luxury retail experience is a plus.
• Strong interpersonal and communication skills, including the ability to read, write and interpret instructional documents; communicate effectively with customers, peers and management; and speak on the telephone with proper etiquette.
• Ability to multitask while attending to customers, remain flexible to business needs, work as part of a team and take initiative without direct supervision.

Skills

Culture

Ferragamo fosters a workplace culture rooted in Italian craftsmanship, creativity, and a deep respect for its heritage while embracing innovation and contemporary luxury. As an employer, the Maison values collaboration, precision, and personal growth, offering an environment where talent can contribute to a legacy of elegance and excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.