- Location
- Los Angeles California USA
- Employment
- Full-Time
- Seniority
- Senior
- Compensation
- $20–21/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 30, 2026
About Ferragamo
Ferragamo is an Italian luxury house with Florentine roots, renowned for the vision of Salvatore Ferragamo and a legacy of exceptional footwear, leather goods, ready-to-wear and accessories. As an employer, the Maison offers a refined environment where heritage craftsmanship, contemporary design and technological innovation meet. Its teams contribute to a culture shaped by artisanal excellence, creativity, precision and respect for materials, while advancing responsible practices and global growth. Ferragamo attracts professionals who value elegance, curiosity and collaboration, providing opportunities to develop within an international brand that continues to reinterpret Italian sophistication for a modern luxury clientele.
Ferragamo is hiring a Senior Client Advisor at Beverly Center in Los Angeles. The role combines sales-floor leadership, personalized clienteling, cross-selling, inventory support, and mentoring, on a full-time schedule of 37.5 hours per week with varied mornings, evenings, and weekend hours based on store needs.
Role & Responsibilities
- Demonstrate active leadership on the selling floor, drive individual and team objectives, and take accountability for sales results.
- Collaborate with peers to drive results and support the team through authenticity, empathy, and best practices; foster a positive work environment through teamwork and collaboration.
- Support the operations team by maintaining stock in a designated selling-floor area and the stockroom.
- Create personalized, hand-crafted client experiences and engage clients in the selling ceremony.
- Build authentic, long-term client relationships through personalized connections and place the client at the center of each interaction and decision.
- Take an active role on the selling floor, deliver memorable client experiences, and demonstrate expert styling and brand knowledge.
- Promote cross-selling to increase UPT sales metrics.
- Capture customer data in the company CRM database and use it to maintain and develop client relationships.
- Think innovatively about ways to improve the client experience and generate tangible value.
- Conduct sales in person, by telephone, and by email, including assisting customers with fitting shoes and ready-to-wear.
- Understand company KPIs and identify strategies to improve performance standards.
- Take an aggregate approach to identifying and recommending merchandise across all channels.
- Mentor colleagues by proactively sharing insights, reflections, and experience; build relationships with fellow advisors and foster belonging and a positive, forward-thinking mindset.
Qualifications
- A caring, intuitive approach and a passion for style.
- Prioritize clients and their experience, with in-depth knowledge of luxury clients’ desires, needs, and expectations.
- Strong storytelling ability and skill in asking engaging questions.
- Computer knowledge for tracking inventory.
- Proficient English; knowledge of a second language preferred.
- Previous retail sales experience preferred; luxury retail experience is a plus.
- Strong interpersonal and communication skills, including the ability to read, write, and interpret instructional documents; communicate effectively with customers, peers, and management; and use proper telephone etiquette.
- Ability to multitask while attending to customers, remain flexible to business needs, work as part of a team, and take initiative without direct supervision.
- Regular and reliable attendance, normally five days a week.
- Full-time schedule of 37.5 hours; availability for varied hours, including mornings, evenings, and weekends, based on store needs.
Skills
Experience
Previous retail sales experience preferred; luxury retail experience is a plus.
Workplace
This position is based in Los Angeles, California, USA.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 20 to USD 21 per hour.
Culture
Ferragamo fosters a workplace culture rooted in Italian craftsmanship, creativity, and a deep respect for its heritage while embracing innovation and contemporary luxury. As an employer, the Maison values collaboration, precision, and personal growth, offering an environment where talent can contribute to a legacy of elegance and excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Ferragamo, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Senior Client Consultant», «Senior Retail Advisor», «Senior Customer Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.