Ferragamo Senior Client Advisor

About Ferragamo

Ferragamo is an Italian luxury house with Florentine roots, renowned for the vision of Salvatore Ferragamo and a legacy of exceptional footwear, leather goods, ready-to-wear and accessories. As an employer, the Maison offers a refined environment where heritage craftsmanship, contemporary design and technological innovation meet. Its teams contribute to a culture shaped by artisanal excellence, creativity, precision and respect for materials, while advancing responsible practices and global growth. Ferragamo attracts professionals who value elegance, curiosity and collaboration, providing opportunities to develop within an international brand that continues to reinterpret Italian sophistication for a modern luxury clientele.

Role & Responsibilities

• Provide specialized customer service and create emotionally enriched client relationships.
• Develop and nurture meaningful, loyal client relationships through personal connections and CRM initiatives.
• Manage and drive sales by understanding client desires and creating a tailored client experience to achieve strong sales performance.
• Build relationships with fellow advisors, fostering a sense of belonging and a positive, forward-thinking mindset.
• Mentor colleagues by proactively sharing insights, reflections, and experiences.
• Demonstrate active leadership on the selling floor, driving individual and team objectives and taking accountability for sales results.
• Collaborate with peers to drive results and support the team through authenticity, empathy, and best practices.
• Create a positive work environment through teamwork and collaboration.
• Assist the operations team by maintaining stock in the designated selling-floor area and stockroom.
• Create memorable client moments through a personalized selling experience and engagement in the selling ceremony.
• Build authentic, long-term client bonds through personalized connections that make the experience feel centered on each client.
• Take an active role on the selling floor to ensure memorable client experiences, place clients at the center of decisions, and demonstrate expert styling and brand knowledge.
• Promote cross-selling to increase UPT sales metrics.
• Capture customer data in the company CRM database and use it to maintain and develop client relationships.
• Think innovatively about improving the client experience and creating new sources of tangible value.
• Conduct sales in person, by telephone, and by email, including physically assisting customers and fitting shoes and ready-to-wear apparel.
• Understand company KPIs and identify strategies to enhance performance standards.
• Take an aggregate approach to identifying and recommending merchandise across all channels.

Qualifications

• Caring, intuitive approach and a passion for style.
• Prioritize the client and the client experience, with in-depth knowledge of luxury clients’ desires, needs, and expectations.
• Strong storytelling ability and skill in asking engaging questions.
• Computer knowledge to track inventory.
• Proficient English; knowledge of a second language preferred.
• Previous retail sales experience preferred; luxury retail experience is a plus.
• Strong interpersonal and communication skills, including the ability to read, write, and interpret instructional documents; communicate effectively with customers, peers, and management; and communicate by telephone with proper etiquette.
• Ability to multitask while attending to customers and remaining flexible to business needs.
• Ability to work as part of a team and take initiative without direct supervision.
• Regular and reliable attendance, normally five days per week.
• Availability to work varied hours, including mornings, evenings, and weekends, according to store needs.

Skills

Experience

Previous retail sales experience preferred; luxury retail experience is a plus.

Compensation

The base compensation for this position ranges from USD 26.50 to USD 27.50 per hour.

Culture

Ferragamo fosters a workplace culture rooted in Italian craftsmanship, creativity, and a deep respect for its heritage while embracing innovation and contemporary luxury. As an employer, the Maison values collaboration, precision, and personal growth, offering an environment where talent can contribute to a legacy of elegance and excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.