Ferragamo Client Consultant

About Ferragamo

Ferragamo is an Italian luxury house with Florentine roots, renowned for the vision of Salvatore Ferragamo and a legacy of exceptional footwear, leather goods, ready-to-wear and accessories. As an employer, the Maison offers a refined environment where heritage craftsmanship, contemporary design and technological innovation meet. Its teams contribute to a culture shaped by artisanal excellence, creativity, precision and respect for materials, while advancing responsible practices and global growth. Ferragamo attracts professionals who value elegance, curiosity and collaboration, providing opportunities to develop within an international brand that continues to reinterpret Italian sophistication for a modern luxury clientele.

Role & Responsibilities

• Deliver specialized customer service by building emotionally engaging client relationships and creating tailored experiences that support strong sales performance.
• Develop and nurture meaningful, loyal client relationships through personal connections and CRM initiatives.
• Demonstrate active leadership on the selling floor, drive individual and team objectives, and take accountability for sales results.
• Promote a positive work environment through teamwork and collaboration.
• Support the operations team by maintaining stock in the designated selling-floor area and stockroom.
• Create memorable client experiences through the selling ceremony, helping clients feel confident and energized.
• Build authentic, long-term client relationships and place the client at the center of every decision.
• Demonstrate expert styling and brand knowledge.
• Promote cross-selling to increase UPT sales metrics.
• Capture customer data in the company CRM database to maintain and develop client relationships.
• Identify innovative ways to improve the client experience and create tangible value.
• Sell in person, by telephone and by email, including assisting customers and fitting shoes properly.
• Understand company KPIs and identify strategies to improve performance standards.
• Take an aggregate approach to identifying and recommending merchandise across all channels.

Qualifications

• Caring, authentic and trusted client advisor with intuitive sales skills and a passion for style.
• In-depth knowledge of luxury clients’ desires, needs and expectations.
• Strong communication skills, personal care and empathy, with the ability to put the client at the center of every decision.
• Mastery of storytelling and the ability to ask engaging questions.
• Courageous with ideas, innovative in approach, and ready to grow and learn.
• Computer knowledge to track inventory.
• Proficient English; knowledge of a second language preferred.
• Previous retail sales experience preferred; luxury retail experience is a plus.
• Strong interpersonal and communication skills, including the ability to read, write and interpret instructional documents, communicate effectively with customers, peers and management, and use proper telephone etiquette.
• Ability to multitask while remaining attentive to customers and flexible to business needs.
• Ability to work as part of a team and take initiative without direct supervision.
• Ability to move, talk, hear, reach, grab, carry and stand for extended periods; occasional stooping, sitting, kneeling, crouching and climbing step stools may be required.
• Ability to lift at least 20 lbs.
• Regular and reliable attendance; availability for varied hours, including mornings, evenings and weekends, based on store needs.

Skills

Compensation

The base compensation for this position ranges from USD 21 to USD 22 per hour.

Culture

Ferragamo fosters a workplace culture rooted in Italian craftsmanship, creativity, and a deep respect for its heritage while embracing innovation and contemporary luxury. As an employer, the Maison values collaboration, precision, and personal growth, offering an environment where talent can contribute to a legacy of elegance and excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.