Ferragamo Client Advisor

About Ferragamo

Ferragamo is an Italian luxury house with Florentine roots, renowned for the vision of Salvatore Ferragamo and a legacy of exceptional footwear, leather goods, ready-to-wear and accessories. As an employer, the Maison offers a refined environment where heritage craftsmanship, contemporary design and technological innovation meet. Its teams contribute to a culture shaped by artisanal excellence, creativity, precision and respect for materials, while advancing responsible practices and global growth. Ferragamo attracts professionals who value elegance, curiosity and collaboration, providing opportunities to develop within an international brand that continues to reinterpret Italian sophistication for a modern luxury clientele.

Role & Responsibilities

• Create emotionally engaging client relationships and cultivate loyalty through personal connections and CRM initiatives.
• Drive individual and team sales objectives, remain accountable for results, and demonstrate leadership on the selling floor.
• Promote a positive work environment through teamwork and collaboration.
• Support store operations by maintaining stock in the designated selling-floor area and stockroom.
• Deliver a personalized selling experience that makes clients feel confident and energized.
• Build authentic, long-term relationships by making each interaction about the client.
• Create memorable client experiences, place clients at the center of decisions, and demonstrate expert styling and brand knowledge.
• Promote cross-selling to increase UPT sales metrics.
• Capture client data in the company CRM database to maintain and develop relationships.
• Identify innovative ways to improve the client experience and create tangible value.
• Conduct sales in person, by telephone and by email, including assisting customers with shoe fitting.
• Understand company KPIs and identify strategies to improve performance standards.
• Recommend merchandise across all channels using an aggregate approach.

Qualifications

• Caring, authentic and trusted client-advisor approach, with intuitive sales ability and a passion for style.
• In-depth understanding of luxury clients’ desires, needs and expectations, with a client-first mindset.
• Strong communication skills; handle clients with personal care and empathy and place them at the center of decisions.
• Skilled in storytelling and asking engaging questions.
• Courageous with ideas, innovative in approach, and eager to grow and learn.
• Computer knowledge for inventory tracking.
• Proficient English; knowledge of a second language preferred.
• Previous retail sales experience preferred; luxury retail experience is a plus.
• Strong interpersonal and communication skills, including the ability to read, write and interpret instructional documents and communicate effectively with customers, peers and management, including by telephone with proper etiquette.
• Ability to multitask while attending to customers, remain flexible to business needs, work as part of a team and take initiative without direct supervision.
• Ability to move, talk, hear, reach, grab, carry and stand for extended periods; occasional stooping, sitting, kneeling, crouching and climbing step stools.
• Ability to lift at least 20 lbs.
• Regular and reliable attendance; availability for varied hours, including mornings, evenings and weekends, based on store needs.

Skills

Culture

Ferragamo fosters a workplace culture rooted in Italian craftsmanship, creativity, and a deep respect for its heritage while embracing innovation and contemporary luxury. As an employer, the Maison values collaboration, precision, and personal growth, offering an environment where talent can contribute to a legacy of elegance and excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.