Ferragamo Client Advisor

About Ferragamo

Ferragamo is an Italian luxury house with Florentine roots, renowned for the vision of Salvatore Ferragamo and a legacy of exceptional footwear, leather goods, ready-to-wear and accessories. As an employer, the Maison offers a refined environment where heritage craftsmanship, contemporary design and technological innovation meet. Its teams contribute to a culture shaped by artisanal excellence, creativity, precision and respect for materials, while advancing responsible practices and global growth. Ferragamo attracts professionals who value elegance, curiosity and collaboration, providing opportunities to develop within an international brand that continues to reinterpret Italian sophistication for a modern luxury clientele.

Role & Responsibilities

• Provide specialized customer service and create emotionally engaging client relationships.
• Develop and nurture meaningful, loyal client relationships through personal connections and CRM initiatives.
• Manage and drive sales by understanding client preferences and tailoring each client experience to achieve strong sales performance.
• Demonstrate active leadership on the selling floor, drive individual and team objectives, and take accountability for sales results.
• Promote a positive work environment through teamwork and collaboration.
• Support the operations team by maintaining stock in the designated selling-floor area and stockroom.
• Create memorable, bespoke client experiences and deliver a selling ceremony that leaves clients feeling confident and energized.
• Build long-term, authentic client relationships by personalizing the experience.
• Ensure a memorable experience by putting clients at the center of decisions; demonstrate expert styling and brand knowledge.
• Promote cross-selling to increase UPT sales metrics.
• Capture client data in the company CRM database to maintain and develop relationships.
• Identify innovative ways to improve the client experience and create tangible value.
• Sell in person, by telephone, and by email, including assisting customers and fitting shoes properly.
• Understand company KPIs and identify strategies to improve performance standards.
• Take an omnichannel approach to identifying and recommending merchandise.

Qualifications

• A caring, authentic, trusted client advisor with intuitive selling ability and a passion for style.
• In-depth understanding of luxury clients’ desires, needs, and expectations, with a client-first approach.
• Strong communication skills and the ability to serve clients with personal care and empathy.
• Skill in storytelling and asking engaging questions.
• Confidence in sharing ideas, an innovative approach, and willingness to grow and learn.
• Computer knowledge for inventory tracking.
• Proficient English; knowledge of a second language preferred.
• Previous retail sales experience preferred; luxury retail experience is a plus.
• Strong interpersonal and communication skills, including the ability to read, write, and interpret instructional documents and communicate effectively with customers, peers, and management.
• Telephone communication skills and proper etiquette.
• Ability to multitask while attending to customers and remain flexible to business needs.
• Ability to work as part of a team and take initiative without direct supervision.
• Ability to move, talk, hear, reach, grab, carry, and stand for extended periods; occasional stooping, sitting, kneeling, crouching, and climbing step stools may be required.
• Ability to lift at least 20 lbs.
• Regular and reliable attendance.
• Availability to work varied hours, including mornings, evenings, and weekends, according to store needs.

Skills

Compensation

The base compensation for this position ranges from USD 20 to USD 21 per hour.

Culture

Ferragamo fosters a workplace culture rooted in Italian craftsmanship, creativity, and a deep respect for its heritage while embracing innovation and contemporary luxury. As an employer, the Maison values collaboration, precision, and personal growth, offering an environment where talent can contribute to a legacy of elegance and excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.