Ferragamo Client Advisor

About Ferragamo

Ferragamo is an Italian luxury house with Florentine roots, renowned for the vision of Salvatore Ferragamo and a legacy of exceptional footwear, leather goods, ready-to-wear and accessories. As an employer, the Maison offers a refined environment where heritage craftsmanship, contemporary design and technological innovation meet. Its teams contribute to a culture shaped by artisanal excellence, creativity, precision and respect for materials, while advancing responsible practices and global growth. Ferragamo attracts professionals who value elegance, curiosity and collaboration, providing opportunities to develop within an international brand that continues to reinterpret Italian sophistication for a modern luxury clientele.

Role & Responsibilities

• Create emotionally engaging client relationships and deliver specialized customer service.
• Develop and nurture loyal client relationships through personal connections and CRM initiatives.
• Manage and drive sales by understanding client desires and delivering a personalized client experience.
• Demonstrate active leadership on the selling floor, drive individual and team objectives, and take accountability for sales results.
• Promote a positive work environment through teamwork and collaboration.
• Support store operations by maintaining stock in the designated selling-floor area and stockroom.
• Create memorable client experiences through the selling ceremony, helping clients feel confident and energized.
• Build authentic, long-term relationships by centering the experience on each client.
• Take an active role on the selling floor, demonstrate expert styling and brand knowledge, and keep the client at the center of decisions.
• Promote cross-selling to increase UPT sales metrics.
• Capture customer data in the company CRM database to maintain and develop client relationships.
• Identify innovative ways to improve and create tangible value for clients.
• Sell in person, by telephone, and by email, including fitting customers properly with shoes.
• Understand company KPIs and identify strategies to improve performance standards.
• Take an aggregate approach to identifying and recommending merchandise across all channels.
• Maintain regular and reliable attendance and work varied hours, including mornings, evenings, and weekends, according to store needs.

Qualifications

• A caring, authentic, trusted client advisor with an intuitive approach to sales and a passion for style.
• In-depth knowledge of luxury clients’ desires, needs, and expectations, with a client-first approach.
• Strong communication skills and the ability to engage clients with personal care and empathy.
• Storytelling expertise and the ability to ask engaging questions.
• Courageous, innovative approach to ideas, with a readiness to grow and learn.
• Computer knowledge to track inventory.
• Proficient English; knowledge of a second language preferred.
• Previous retail sales experience preferred; luxury retail experience is a plus.
• Strong interpersonal and communication skills, including the ability to read, write, and interpret instructional documents; communicate effectively with customers, peers, and management; and use proper telephone etiquette.
• Ability to multitask while attending to customers and remaining flexible to business needs.
• Ability to work as part of a team and take initiative without direct supervision.
• Ability to move, talk, hear, reach, grab, carry, and stand for extended periods; occasional stooping, sitting, kneeling, crouching, and climbing step stools may be required.
• Ability to lift at least 20 lbs.
• Regular and reliable attendance; availability for a full-time schedule with varied hours, including mornings, evenings, and weekends, based on store needs.

Skills

Compensation

The base compensation for this position ranges from USD 21 to USD 22 per hour.

Culture

Ferragamo fosters a workplace culture rooted in Italian craftsmanship, creativity, and a deep respect for its heritage while embracing innovation and contemporary luxury. As an employer, the Maison values collaboration, precision, and personal growth, offering an environment where talent can contribute to a legacy of elegance and excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.