Ferragamo Client Advisor

About Ferragamo

Ferragamo is an Italian luxury house with Florentine roots, renowned for the vision of Salvatore Ferragamo and a legacy of exceptional footwear, leather goods, ready-to-wear and accessories. As an employer, the Maison offers a refined environment where heritage craftsmanship, contemporary design and technological innovation meet. Its teams contribute to a culture shaped by artisanal excellence, creativity, precision and respect for materials, while advancing responsible practices and global growth. Ferragamo attracts professionals who value elegance, curiosity and collaboration, providing opportunities to develop within an international brand that continues to reinterpret Italian sophistication for a modern luxury clientele.

Role & Responsibilities

• Create emotionally enriched client relationships and provide specialized customer service.
• Develop and nurture meaningful, loyal client relationships through personal connections and CRM initiatives.
• Manage and drive sales by understanding clients’ desires and creating a personalized experience that achieves strong sales performance.
• Demonstrate active leadership on the selling floor, drive individual and team objectives, and remain accountable for sales results.
• Promote a positive work environment through teamwork and collaboration.
• Support the operations team by maintaining stock in the designated selling-floor area and stockroom.
• Create memorable, confidence-building client experiences and engage clients in the selling ceremony.
• Build authentic, long-term client relationships by making each interaction feel tailored to the individual.
• Remain active on the selling floor, take action to ensure a memorable experience, put the client at the center of decisions, and demonstrate expert styling and brand knowledge.
• Promote cross-selling to improve UPT sales metrics.
• Capture customer data in the company CRM database to maintain and develop client relationships.
• Identify innovative ways to improve the client experience and create tangible value.
• Sell in person, by telephone and by email; assist customers and fit shoes properly.
• Understand company KPIs and identify strategies to improve performance standards.
• Take an aggregate approach to identifying and recommending merchandise across all channels.
• Maintain regular and reliable attendance and work varied hours, including mornings, evenings and weekends, according to store needs.
• Meet the role’s physical demands, including extended periods of moving, talking, hearing, reaching, grabbing, carrying and standing; occasional stooping, sitting, kneeling, crouching and climbing step stools; and lifting at least 20 lbs.

Qualifications

• Caring, authentic and trusted client advisor with intuitive selling ability and a passion for style.
• In-depth understanding of luxury clients’ desires, needs and expectations, with the client’s experience as the priority.
• Strong communication skills, personal care and empathy in client interactions, and a client-centered approach to decisions.
• Mastery of storytelling and the ability to ask engaging questions.
• Courageous with ideas, innovative in approach, and ready to grow and learn.
• Computer knowledge for tracking inventory.
• Proficient English; knowledge of a second language preferred.
• Previous retail sales experience preferred; luxury retail experience is a plus.
• Strong interpersonal and communication skills; ability to read, write and interpret instructional documents and communicate effectively with customers, peers and management, including by telephone with proper etiquette.
• Ability to multitask while attending to customers, remain flexible to business needs, work as part of a team and take initiative without direct supervision.
• Ability to work a full-time schedule with varied hours, including mornings, evenings and weekends, based on store needs.

Skills

Compensation

The base compensation for this position ranges from USD 22 to USD 23 per hour.

Culture

Ferragamo fosters a workplace culture rooted in Italian craftsmanship, creativity, and a deep respect for its heritage while embracing innovation and contemporary luxury. As an employer, the Maison values collaboration, precision, and personal growth, offering an environment where talent can contribute to a legacy of elegance and excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.