- Location
- Beverly Hills California USA
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $23–24/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 30, 2026
About Ferragamo
Ferragamo is an Italian luxury house with Florentine roots, renowned for the vision of Salvatore Ferragamo and a legacy of exceptional footwear, leather goods, ready-to-wear and accessories. As an employer, the Maison offers a refined environment where heritage craftsmanship, contemporary design and technological innovation meet. Its teams contribute to a culture shaped by artisanal excellence, creativity, precision and respect for materials, while advancing responsible practices and global growth. Ferragamo attracts professionals who value elegance, curiosity and collaboration, providing opportunities to develop within an international brand that continues to reinterpret Italian sophistication for a modern luxury clientele.
Ferragamo is seeking a full-time Client Advisor in Beverly Hills to deliver personalized luxury service, cultivate lasting client relationships through CRM, and drive sales through tailored styling and cross-selling. The role includes maintaining designated stock areas and working varied hours, including mornings, evenings, and weekends, based on store needs.
Role & Responsibilities
- Provide specialized customer service, build emotionally enriching relationships, and develop client loyalty through personal connections and CRM initiatives.
- Manage and drive sales by understanding client preferences and creating a tailored, hand-crafted client experience.
- Demonstrate active leadership on the selling floor, drive individual and team objectives, and remain accountable for sales results.
- Promote a positive work environment through teamwork and collaboration.
- Support store operations by maintaining stock in the designated selling-floor area and stockroom.
- Create memorable selling experiences that leave clients feeling confident and energized, and cultivate authentic long-term client relationships.
- Keep the client at the center of decisions, demonstrate expert styling and brand knowledge, and take an active role on the selling floor.
- Promote cross-selling to improve units-per-transaction (UPT) sales metrics.
- Capture client data in the company CRM database and use it to maintain and develop relationships.
- Identify innovative ways to improve the client experience and create tangible value.
- Sell in person, by telephone, and by email; assist customers and fit shoes properly.
- Understand company KPIs and identify strategies to improve performance standards.
- Take an aggregate approach to identifying and recommending merchandise across channels.
Qualifications
- A caring, authentic, and trusted client advisor with intuitive sales ability and a passion for style.
- In-depth knowledge of luxury clients’ desires, needs, and expectations, with the client experience as a priority.
- Strong communication skills, personal care, and empathy when assisting clients.
- Storytelling ability and skill in asking engaging questions.
- Confidence in contributing ideas, an innovative approach, and readiness to learn and grow.
- Computer knowledge for tracking inventory.
- Proficient English; knowledge of a second language preferred.
- Previous retail sales experience preferred; luxury retail experience is a plus.
- Strong interpersonal and communication skills, including the ability to read, write, and interpret instructional documents; communicate effectively with customers, peers, and management; and use proper telephone etiquette.
- Ability to multitask while remaining attentive to customers, adapt to business needs, work as part of a team, and take initiative without direct supervision.
- Ability to move, talk, hear, reach, grab, carry, and stand for extended periods; occasional stooping, sitting, kneeling, crouching, and climbing step stools may be required.
- Ability to lift at least 20 lbs.
- Reliable attendance and availability for varied hours, including mornings, evenings, and weekends, based on store needs.
Skills
Experience
Previous retail sales experience preferred; luxury retail experience is a plus.
Workplace
The successful candidate will be located in Beverly Hills, California, USA, with easy access to Los Angeles.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 23 to USD 24 per hour.
Culture
Ferragamo fosters a workplace culture rooted in Italian craftsmanship, creativity, and a deep respect for its heritage while embracing innovation and contemporary luxury. As an employer, the Maison values collaboration, precision, and personal growth, offering an environment where talent can contribute to a legacy of elegance and excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Ferragamo, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Clienteling Advisor», «Luxury Sales Advisor», «Retail Sales Associate», «Fashion Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.