Fendi Workplace Operations Senior Specialist
Fendi seeks a Workplace Operations Senior Specialist in Rome, Italy to lead Digital Workplace services and support executive and boutique environments.
Overview
Fendi is an Italian maison of luxury fashion and leather goods, operating within the LVMH Group. As part of a global conglomerate of maisons, Fendi blends artisanal craft and contemporary creativity with a corporate structure that supports international collaboration, cross‑brand mobility and professional development within the luxury sector.
Role & Responsibilities
- Lead engineering, operations and governance for workplace technologies (endpoints, collaboration platforms, mobility services) across corporate offices and boutiques, aligning local deployments with Brand and Group standards.
- Act as the primary technical escalation point for complex incidents, delivering expert troubleshooting and driving root‑cause analysis and remediation.
- Support executive and premium user environments with high‑quality, discreet technical support and service delivery.
- Drive local implementation and rollout of global Digital Workplace initiatives, ensuring integration, adoption and user training.
- Manage full lifecycle of workplace devices (procurement, configuration, asset management, decommissioning) in accordance with Group policies.
- Collaborate with central IS&T domains, Infrastructure, Security, Networking and Retail IS&T to ensure end‑to‑end service consistency and contribute to architectural principles and governance.
- Continuously evaluate and integrate emerging technologies and best practices (including sustainable IT initiatives) to improve user experience and workplace productivity.
- Conduct usability testing, collect feedback and design training programs to improve end‑user experience and alignment with business objectives.
- Support reporting activities by contributing to KPIs, SLAs and overall service performance tracking.
- Ensure compliance with cybersecurity policies and secure configuration of all endpoints; support audits and risk assessments.
Qualifications
- Minimum 10 years of progressive experience in Digital Workplace, end‑user computing and IT operations support roles.
- Bachelor’s or Master’s degree in Information Technology, Engineering or a related field; advanced degrees are a plus.
- Fluency in English and Italian, both written and spoken.
- Proven experience supporting executive/premium environments and coordinating with regional or global IT teams.
- Strong communicator able to translate technical concepts for end users and senior stakeholders; proactive, autonomous and able to manage multiple priorities.
- Relevant certifications (preferred): ITIL, Microsoft and Apple certifications; advanced workplace or security certifications advantageous.
Skills
Experience
Minimum 10 years in Digital Workplace, end‑user computing or IT operations, including hands‑on support of executive or premium environments and participation in regional or global rollouts and governance activities.
Education
Bachelor’s or Master’s degree in Information Technology, Engineering or a related discipline; advanced degrees and industry certifications (e.g., ITIL, Microsoft, Apple) are advantageous.
Workplace
This position is based in Rome, Lazio, Italy. Cerulean lists 58 open roles in Rome, including 4 posted recently. The broader Lazio area accounts for 65 active listings on Cerulean, 4 of which are new. In Italy as a whole, Cerulean currently features 1.295 open positions, with 27 posted this week.
Culture
Fendi combines haute couture craftsmanship with modern corporate practices within the LVMH group, fostering creativity, precision and a strong sense of heritage. The workplace values international collaboration, professional development and an inclusive approach to recruitment and talent recognition.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.