Fendi Trilingual Client Advisor

About Fendi

Fendi is an iconic Italian maison renowned for its craftsmanship in leather goods, ready-to-wear and accessories. Part of the LVMH group, the brand combines Roman heritage with contemporary creativity and operates a global network of flagship boutiques that prioritise impeccable client service and product excellence.

Role & Responsibilities

• Deliver an exceptional, personalised client experience in the Saint‑Honoré boutique and act as an ambassador of the Maison at all times.
• Achieve and surpass individual and collective sales KPIs across all product categories; manage and grow assigned sales targets.
• Develop and maintain a robust client book through proactive prospecting, structured clienteling and ongoing relationship management.
• Execute CRM-driven actions and ensure customer records, follow-ups and reporting are accurate, complete and up to date.
• Use clienteling and mobile sales tools to personalise offers, coordinate special orders and manage after‑sales requests.
• Support boutique operations as required (visual merchandising, stock handling, maintaining brand standards and boutique presentation).
• Remain conversant with fashion trends, the Maison’s heritage and current collections to provide authoritative styling advice.
• Adhere to internal policies, dress code and security procedures while modelling professional behaviour that represents the brand.

Qualifications

• Minimum five years of successful retail experience, preferably within a luxury fashion or leather‑goods maison.
• Proven track record meeting sales targets and working with KPI/CRM‑driven performance metrics.
• Fluent English and French; proficiency in Russian strongly preferred.
• Excellent interpersonal and communication skills, both written and verbal; strong client‑facing presence.
• Comfortable using mobile sales applications and CRM platforms; highly organised with attention to data quality.
• Team‑oriented, proactive mindset with the ability to suggest and implement best practices to improve performance.

Skills

Experience

Minimum 5 years of progressive retail experience in luxury fashion or leather goods, with demonstrated success against sales KPIs and experience in client relationship management.

Education

High school diploma (or equivalent); vocational training or certifications in retail, luxury brand management or related fields preferred.

Workplace

Culture

Fendi fosters a high‑touch, client‑centric culture grounded in artisanal excellence and creative heritage. Teams operate in a fast‑paced boutique environment where collaboration, discretion and dedication to brand standards are highly valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.