Fendi Store Manager

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Location
TokyoTokyoJapan
Employment
Full-Time
Seniority
Manager
Posted
Mar 23, 2026

About Fendi

Fendi is an Italian maison renowned for its heritage-driven craftsmanship and bold creativity. As part of the LVMH group, Fendi operates a global network of boutiques and flagship stores, combining artisanal savoir‑faire with international retail standards and a strong emphasis on client relationships.

FENDI Japan is hiring a Store Manager in Tokyo to lead sales, operations and team development at its Tokyo boutique.

Role & Responsibilities

  • Achieve store, individual and team sales targets through active leadership and performance management.
  • Lead recruitment, on‑the‑job training (OJT) and continuous development of a team of approximately 5–10 sales colleagues.
  • Elevate store service levels and client experience through proactive CRM, clienteling and customer service initiatives.
  • Oversee daily store operations, visual standards, inventory control and compliance with company procedures.
  • Plan and execute sales promotion activities and local marketing initiatives in coordination with regional teams.
  • Prepare and deliver regular reporting on sales performance, KPIs and client activity to regional management.

Qualifications

  • Proven store manager experience within a luxury fashion or leather‑goods brand.
  • Demonstrated experience managing and developing a small retail team (circa 5–10 people).
  • Minimum 3 years' relevant retail experience.
  • Proficiency with MS Word and Excel (basic level or above).
  • Conversational English skills are welcome; strong interpersonal and communication abilities are essential.

Skills

MS Word Excel CRM Customer service Sales forecasting and target management Team leadership and coaching (OJT) Store operations management Reporting and KPI analysis Effective communication and clienteling

Experience

Minimum three years' retail experience with prior store‑manager or senior sales leadership responsibility in a luxury brand; history of meeting sales targets and managing a team of approximately five to ten staff.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management or a related discipline preferred.

Workplace

This position is based in Tokyo, Tokyo, Japan.

Culture

Fendi's workplace blends Italian craftsmanship and contemporary creativity within a global luxury network. The brand prioritizes exemplary client service, collaborative team dynamics and professional development aligned with international retail competencies.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Retail Manager», «Flagship Store Manager», «Shop Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.