Fendi Store Manager

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Monitor and achieve store performance by tracking and ensuring that KPI targets are met
• Strategize and implement necessary improvement plans in a timely manner, applying appropriate risk-taking
• Conduct daily briefings to provide team members with a condensed overview of business objectives and reinforce sales floor behaviors
• Demonstrate sales leadership and set performance targets for the team and individuals aligned with KPIs and business objectives
• Supervise staff in the correct execution of all company operating procedures, ensuring internal compliance
• Manage quality of customer service to meet and exceed customer expectations
• Develop loyal Fendi customers and ensure proper strategic assignment of customers to Client Advisors
• Act as brand ambassador to strengthen and build relationships with VIP clientele and new customers
• Motivate and challenge team members to achieve assigned sales targets while assigning clear day-to-day tasks
• Inspire employees to maximize team spirit and maintain harmonious staff relations
• Ensure consistency in team performance through Monthly Touch Base sessions and daily coaching
• Supervise store personnel and enforce Company policies while adhering to proper disciplinary procedures
• Oversee staffing roster management to provide effective store coverage
• Ensure the team is equipped with relevant working tools and maintain all necessary accounts
• Conduct on-the-job training and induction for new joiners, reinforcing the brand's DNA
• Identify individual and team training needs to develop talent
• Review and submit sales and operational reports to management in adherence to company's KPIs and policies
• Oversee accuracy in daily invoices, petty cash, and invoice control
• Take necessary action to control costs and ensure efficient store operations
• Ensure Fendi's standards are applied and maintained across customer service, internal control, and back-office activities
• Oversee inventory checks and manage discrepancies
• Ensure Visual Merchandising is consistent with Company standards and align periodically with sales performance

Qualifications

• Minimum 8–10 years of related experience in retail/luxury industry
• At least 3 years of experience in the capacity of a boutique lead or equivalent leadership role
• Strong business acumen with a result-driven and goal-oriented approach
• Proficiency in MS Office, CRM, and retail tools
• Prior experience in building strong client relationships and delivering client-centric solutions
• Demonstrated ability to develop people and implement proper development and succession planning
• Experience in developing and delivering multimode communications
• Managerial courage to address difficult issues and resolve them effectively
• Ability to work with culturally diverse teams and recognize the value of different perspectives

Skills

Experience

Minimum 8–10 years of related experience in the retail or luxury industry, with at least 3 years in a boutique lead or equivalent senior position demonstrating proven success in driving sales performance and leading high-performing teams.

Workplace

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.