Fendi Store Manager

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Lead and optimize overall sales performance through enhanced customer service standards, product knowledge development, and team selling skills
• Monitor team sales performance against key performance indicators and implement action plans to achieve targets in collaboration with the Retail Manager
• Analyze market context, trends, and competitor activity to identify business opportunities and initiatives aligned with company objectives
• Maintain excellent customer relationships and ensure high levels of customer satisfaction, particularly with VIP and Top Clients
• Manage critical situations and customer claims with professionalism and resolution
• Expand external relations network and cultivate loyalty among prestigious clients and traditional partners
• Actively participate in store team recruitment and selection in collaboration with HR
• Build and sustain a cohesive, motivated team with current product knowledge and industry awareness
• Ensure professional development and training of store personnel, establish career plans with the Retail Manager
• Communicate quantitative and qualitative targets to the team and monitor achievement through monthly analysis and appraisals
• Coordinate shift planning with the Assistant Store Manager to ensure adequate staffing for expected workload
• Oversee daily opening procedures and ensure compliance with visual and maintenance guidelines
• Conduct regular daily, weekly, and monthly team meetings to communicate priorities and maintain two-way communication channels
• Keep team informed of store performance using agreed-upon tools and reporting mechanisms
• Ensure enforcement of labor laws and sales regulations with support from headquarters
• Manage administrative, accounting, and compliance responsibilities according to Fendi internal procedures
• Implement safety measures for personnel and customers
• Oversee visual merchandising practices ensuring store windows, displays, and product presentation align with corporate guidelines
• Monitor sales performance and communicate slow-moving items to visual merchandisers and buyers for targeted merchandising
• Execute all corporate procedures, delegate responsibilities, and oversee their proper implementation
• Maintain communication with Logistics, Operations, and other store locations
• Prevent theft and loss through proper coverage and security monitoring
• Manage store safe procedures and other security protocols
• Optimize stockroom management and inventory in line with sales potential
• Supervise annual closing, category flash inventories, and annual fiscal inventory activities
• Ensure proper care of all products and materials in the stockroom

Qualifications

• Proven experience as a Store Manager or similar retail leadership role in luxury fashion
• Demonstrated ability to drive sales performance and exceed targets
• Strong leadership and team management capabilities
• Excellent customer service and client relationship management skills
• Knowledge of luxury retail market trends and competitor landscape
• Understanding of visual merchandising and product presentation standards
• Proficiency in retail operations, inventory management, and stock control
• Familiarity with POS systems and retail management software
• Knowledge of labor laws, sales regulations, and compliance requirements
• Ability to analyze KPIs and implement data-driven improvements

Skills

Experience

Minimum 3-5 years of experience in luxury retail store management or equivalent senior retail leadership role, with proven track record in achieving sales targets and leading high-performing teams.

Education

Secondary education required; further qualification in retail management, business administration, or luxury brand management preferred.

Workplace

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.