Fendi Store Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 19, 2026
About Fendi
Fendi is an Italian maison renowned for luxury leather goods, fur and ready-to-wear, operating globally within the LVMH group. The brand combines artisanal savoir-faire with contemporary creativity and maintains an international retail network serving high‑net‑worth clientele.
Fendi seeks a Store Manager in Madrid to lead store performance, clienteling and team management for its Madrid boutique.
Role & Responsibilities
- Own and deliver store performance against sales targets and KPI metrics; analyse results and implement action plans to improve business across product categories.
- Lead the sales floor by example—support the selling process, promote cross‑selling and ensure exceptional client experience.
- Develop and maintain a loyal client base through proactive clienteling, CRM initiatives and in‑store events; act as brand ambassador for VIP relationships.
- Recruit, coach and mentor the store team; set individual and team targets, conduct regular performance reviews and daily coaching to maximise productivity.
- Manage daily store operations including staffing rosters, stock procedures, back‑office administration and compliance with company operating standards.
- Ensure Visual Merchandising standards are consistently applied and aligned with sales performance.
- Conduct daily briefs and animate the team board; monitor Mystery Shopper outcomes and deploy corrective action plans.
- Control store costs and ensure efficient operation while reporting sales and operational metrics to regional management.
Qualifications
- More than 10 years’ experience in a managerial role, preferably within luxury retail.
- Bachelor’s degree required; Master’s degree preferred.
- Fluent English (mandatory); additional languages are an advantage.
- Proven leadership with excellent communication, client service and interpersonal skills.
- Strong commercial acumen, administration and financial skills.
- Demonstrable knowledge or keen interest in fashion and luxury product categories.
Skills
Experience
Minimum 10 years’ experience in retail with significant managerial responsibility in the luxury or premium fashion sector, demonstrating a track record of meeting sales targets, developing client relationships and leading teams.
Education
Bachelor’s degree; Master’s degree preferred.
Workplace
The role is situated in Madrid, Madrid, Spain.
Culture
Fendi pursues a culture of craftsmanship, creativity and elevated client service rooted in Italian luxury savoir‑faire. The workplace is fast‑paced and standards‑driven, with emphasis on team development, exceptional presentation and personalised client relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Retail Store Manager», «Flagship Store Manager», «Retail Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.