Fendi Store Manager

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Location
Employment Full-Time
Seniority Manager
Department Retail & Boutique Operations
Industry Fashion, Apparel & Leather Goods
Posted Apr 5, 2026

FENDI Store Manager — Selfridges, London. Full-time retail leadership role overseeing sales, clienteling and team performance at FENDI's flagship concession.

Overview

FENDI is an Italian maison renowned for its craftsmanship in leather goods, ready-to-wear and accessories. As part of a leading luxury group, the brand combines artisanal savoir-faire with contemporary creativity, operating flagship boutiques and concessions in major luxury retail destinations worldwide.

Role & Responsibilities

  • Lead the store to achieve sales targets and KPIs through strategic planning, performance monitoring and corrective action plans.
  • Drive business development by building and maintaining a loyal client base via brand storytelling, product expertise and clienteling initiatives.
  • Supervise daily store operations, ensuring compliance with company standards for stock management, internal controls and administrative procedures.
  • Manage, coach and motivate the sales team: set individual and team targets, run daily briefs, conduct monthly performance reviews and deliver ongoing coaching.
  • Implement CRM and clienteling activities, orchestrate in-store events and act as the brand ambassador for VIP clients.
  • Analyse sales data and competitor activity; propose and execute merchandising and promotional actions to optimise category performance and cross-selling.
  • Ensure Visual Merchandising standards are upheld and displays are aligned with sales strategy.
  • Oversee recruitment, rostering and disciplinary processes in collaboration with HR to maintain optimal staffing and talent development.
  • Drive improvements in customer service quality and Mystery Shopper outcomes through targeted training and action plans.
  • Control operating costs and ensure efficient store-level financial and administrative management.

Qualifications

  • Minimum 10 years' experience in a managerial role, with proven leadership in retail — preferably within luxury fashion.
  • Bachelor’s degree preferred; Master’s degree advantageous.
  • Fluent English (mandatory); additional languages advantageous.
  • Proven track record of meeting sales targets and managing KPIs.
  • Strong leadership, coaching and team-development capabilities.
  • High standards of professional appearance and client-facing demeanour.
  • Solid administrative and financial acumen with experience of retail reporting.
  • Excellent customer relationship and communication skills.

Skills

Sales leadership and KPI management Clienteling and CRM-driven relationship building Visual merchandising oversight Team coaching, talent identification and development Stock management and internal control procedures Retail management systems and general computer literacy Event planning for in-store client experiences Budgetary control and basic financial reporting Multitasking and operations management Strong verbal communication and presentation skills

Experience

Minimum 10 years of managerial experience in retail, with demonstrable success in luxury fashion, sales leadership, team development and achieving KPIs.

Education

Bachelor’s degree preferred; Master’s degree is an advantage.

Workplace

The role is situated in London, England, UK. There are currently 478 open positions in London on Cerulean, with 18 added recently. Within England, Cerulean currently features 597 open roles, including 23 recent additions. Across UK, Cerulean lists 637 open roles — 23 of them newly added.

Culture

FENDI combines Italian artisanal tradition with contemporary luxury retailing; teams operate in a high-standard, client-centric environment where craftsmanship, creativity and attention to detail are central. The workplace values professional presentation, collaboration and continuous development within an international luxury network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Flagship Store Manager», «Retail Store Manager», «Store Operations Manager», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.