Fendi Store Manager
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Fendi is hiring a Store Manager in London (Selfridges) to lead sales, clienteling and team performance in a permanent full‑time role.
Overview
Fendi is an Italian luxury fashion house renowned for its leather goods, craftsmanship and progressive creativity. As part of the LVMH group, the brand combines artisanal savoir-faire with international retail and client-service excellence, operating flagship boutiques and travel retail locations around the world.
Role & Responsibilities
- Lead the store to achieve and exceed sales targets and KPIs, analysing performance and implementing corrective action plans.
- Drive client acquisition and retention through active clienteling, CRM initiatives and in-store events to build a loyal VIP clientele.
- Provide direct sales leadership by coaching, motivating and setting clear targets for the sales team; conduct regular individual reviews and daily coaching.
- Manage recruitment, induction, training and talent development in coordination with HR; establish in-store training routines and mentoring programmes.
- Ensure flawless execution of all operational, stock and administrative procedures, including roster planning and cost control.
- Oversee customer service standards and manage Mystery Shopper performance with targeted improvement plans.
- Maintain Visual Merchandising standards in line with brand guidelines and align displays to commercial priorities.
- Act as brand ambassador to VIP clients and represent Fendi in the local marketplace, monitoring competitor activity and market trends.
- Prepare and submit sales and operational reports to regional management; communicate store-level decisions and staff matters promptly.
Qualifications
- Minimum 10 years' experience in a managerial role within luxury retail, with demonstrable success in meeting sales targets.
- Bachelor's degree preferred; Master's degree advantageous.
- Fluent English (mandatory); additional languages are a plus.
- Proven leadership, strong communication and interpersonal skills with the ability to inspire teams and maintain high image standards.
- Solid administration and financial acumen, including experience managing budgets, costs and store-level P&L indicators.
- Excellent customer-service orientation and demonstrated ability to develop VIP relationships.
Skills
Experience
More than 10 years in a managerial position within luxury fashion or leather goods retail, with a proven track record of meeting sales targets, developing VIP clients and leading high-performing teams.
Education
Bachelor's degree preferred; Master's degree is advantageous.
Workplace
The role is situated in London, England, UK. There are currently 438 open positions in London on Cerulean, with 10 added recently. Within England, Cerulean currently features 549 open roles, including 13 recent additions. Across UK, Cerulean lists 583 open roles — 21 of them newly added.
Culture
Fendi combines Roman artisanal heritage with contemporary creativity and an international luxury retail culture. The workplace emphasises craftsmanship, impeccable client service and high standards of presentation, while fostering internal talent development within the LVMH ecosystem.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.