Fendi Store Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 5, 2026
About Fendi
Fendi is an Italian luxury fashion house renowned for its leather goods, ready-to-wear and artisanal craftsmanship. Operating globally, Fendi is part of the LVMH group and combines Roman heritage with contemporary creativity, offering an international retail environment and high standards of customer service.
FENDI seeks a Store Manager in Florence to lead boutique operations, drive sales and manage a luxury retail team.
Role & Responsibilities
- Lead day-to-day store operations to achieve sales targets and KPIs, monitoring performance and implementing corrective action plans.
- Drive business development and build a loyal client base through clienteling, CRM tools and in-store events.
- Provide visible sales leadership: coach, motivate and develop the sales team through daily briefings, one-to-one coaching and monthly performance reviews.
- Assign and supervise daily tasks and staffing rosters to ensure optimal store coverage and operational efficiency.
- Ensure compliance with company operating procedures, stock controls and back-office administration.
- Manage customer service quality and act as brand ambassador to cultivate relationships with VIP clients.
- Analyse sales trends by product category and promote cross-selling to maximise revenue.
- Improve Mystery Shopper outcomes and visual merchandising standards in line with corporate guidelines.
- Collaborate with HR on recruitment, induction and talent development; identify training needs and implement in‑store training routines.
- Control costs and submit accurate sales and operational reports to management.
Qualifications
- Minimum 10 years' experience in a managerial role within luxury retail, with proven store leadership.
- Bachelor's degree preferred; Master's degree advantageous.
- Fluent English (mandatory); additional languages are a plus.
- Demonstrated leadership, strong communication and interpersonal skills.
- Proven sales orientation with strong customer service and clienteling abilities.
- Solid administration and financial skills, including P&L awareness and reporting.
- Professional presentation and high personal image standards.
Skills
Experience
Minimum 10 years' experience in managerial roles within luxury retail, with a track record of achieving store KPIs, managing teams and handling P&L or operational budgets.
Education
Bachelor’s degree preferred; Master’s degree is an advantage.
Workplace
The role is situated in Florence, Tuscany, Italy.
Culture
Fendi blends a strong Roman artisanal heritage with contemporary innovation, cultivating a creative yet disciplined workplace. The maison emphasises impeccable client service, craftsmanship and international exposure, offering employees the chance to work in a highly curated luxury retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Retail Store Manager», «Flagship Store Manager», «Clienteling Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.