Fendi Store Manager

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Reflect corporate image and Brand DNA across all store operations, maintaining alignment with Fendi standards and guidelines
• Drive overall sales performance optimization through continuous elevation of customer service standards and systematic development of team product knowledge and selling capabilities
• Monitor team sales performance against established KPIs and collaborate with the Retail Manager to establish and implement targeted action plans for sales improvement
• Analyze market context, competitive landscape, and emerging trends to identify business opportunities and initiatives aligned with company objectives
• Maintain exceptional customer relationships and ensure the highest levels of customer satisfaction across all sales interactions and critical situations
• Manage customer claims and complaints with professionalism, serving as the escalation point for resolution of complex customer issues
• Expand the network of external relations and cultivate relationships with prestigious clientele and VIP customers to drive loyalty and repeat business
• Actively participate in store team recruitment, selection, and talent development, collaborating with HR to identify market-aligned candidates
• Create a motivated, cohesive team environment through coordinated activities, clear communication, and demonstrated commitment to professional growth
• Oversee store staff training programs, ensuring team members remain current with luxury industry trends and product knowledge
• Communicate quantitative and qualitative targets to the store team and drive accountability for achievement through monthly performance reviews and regular touchpoints
• Coordinate Assistant Store Manager to optimize shift planning and ensure adequate resource allocation for workload management
• Ensure daily opening procedures comply with visual merchandising and maintenance guidelines, including product presentation, visual installations, and retail space organization
• Conduct daily, weekly, and monthly meetings to communicate key messages, priorities, and store performance metrics to the team
• Enforce all labor laws, sales regulations, and internal Fendi procedures with support from headquarters
• Manage administrative and accounting responsibilities while ensuring strict adherence to company policies and procedures
• Oversee visual merchandising practices and standards, ensuring store windows, displays, and product presentation align with corporate guidelines
• Monitor inventory management and sales trends, communicating slow-moving items to visual merchandising, buying, and retail management teams
• Implement theft prevention measures and security protocols, maintaining store safety and loss prevention standards
• Manage stockroom operations in coordination with the Stock Manager, ensuring alignment with sales potential and company objectives

Qualifications

• Proven experience in luxury retail store management or equivalent leadership role
• Demonstrated excellence in sales performance management and achievement of quantitative targets
• Strong capability in team recruitment, training, and performance management
• Excellent understanding of luxury brand positioning and customer service standards
• Proficiency in retail operations, inventory management, and administrative procedures
• Ability to analyze market trends and identify business development opportunities
• Strong communication and interpersonal skills across multiple stakeholder groups

Skills

Experience

Significant experience in luxury retail management or comparable leadership capacity within a high-end retail environment, with demonstrated success in driving sales performance, managing teams, and maintaining premium brand standards.

Education

Secondary education minimum; further education in business management, retail operations, or related disciplines is advantageous.

Workplace

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.