Fendi Store Director

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Drive store performance and achieve ambitious business objectives through effective KPI management and commercial action plans
• Identify opportunities to accelerate growth across categories, leveraging cross-selling, client development and a strong understanding of the local market
• Lead by example on the sales floor, inspiring the team to deliver outstanding commercial results
• Continuously elevate store performance through data-driven insights, including Mystery Shopper results and client feedback
• Champion an exceptional and consistently elevated client experience, in line with Fendi's luxury standards
• Develop a strong and loyal Fendi clientele through impactful CRM, clienteling, personalised engagement and exclusive in-store experiences
• Act as a Fendi ambassador, building lasting relationships with VIC clients
• Inspire, coach and develop a high-performing team, fostering a culture of excellence, collaboration and accountability
• Set clear objectives, monitor performance and provide continuous coaching and feedback to maximise individual and collective potential
• Attract, onboard and develop talent in partnership with HR, ensuring a strong culture of learning and progression
• Ensure the highest standards across store operations, stock management, administration, internal controls and compliance
• Optimise team organisation and staffing to ensure seamless store performance and an exceptional client experience
• Ensure Visual Merchandising and the overall store environment consistently reflect Fendi's image and commercial priorities
• Maintain rigorous cost awareness and operational efficiency while safeguarding the standards of the Maison

Qualifications

• 10+ years of proven experience in a senior retail management role, ideally within luxury
• Bachelor's or Master's degree preferred
• Strong commercial acumen, with a demonstrated ability to drive performance, develop business and achieve ambitious targets
• Exceptional communication, selling and relationship-building skills, with a natural ability to engage and inspire clients and teams
• Inspirational leadership style, combining confidence, emotional intelligence, professionalism and a strong sense of accountability
• Impeccable personal presentation and a genuine understanding of luxury service standards
• Strong organisational, administrative and financial skills, with excellent attention to detail
• Customer-centric mindset with a passion for delivering elevated and memorable client experiences
• Digital fluency and solid knowledge of retail management systems
• Results-oriented, adaptable and able to successfully manage multiple priorities in a fast-paced environment
• Strong affinity with, and knowledge of, the fashion and luxury industry
• Fluent English required; additional languages are highly valued

Skills

Experience

Minimum 10 years of proven experience in a senior retail management role, ideally within the luxury sector. Demonstrated success driving commercial performance, team leadership, and operational excellence in a flagship or high-performing retail environment.

Education

Bachelor's or Master's degree preferred.

Workplace

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.