Fendi Senior Sales Advisor

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Engage in upselling, cross-selling and multiple-category selling to maximize transaction value
• Monitor individual sales performance against KPIs established by Department Manager and Store Manager
• Provide feedback to management on product performance, particularly newly launched items
• Strengthen and nurture customer relationships through CRM implementation and personalized client management
• Execute CRM campaigns and schedule one-on-one client appointments aligned with targets and brand guidelines
• Deliver exceptional customer service by offering professional, individualized attention to client needs
• Perform daily store operations, including stock transfers, payment processing, and customer database management using company systems
• Maintain precise inventory accuracy through proper receipt, display and storage of merchandise according to company standards
• Support store stock takes and cycle-counts to ensure inventory integrity
• Uphold visual merchandising standards and maintain a safe, clean retail environment
• Execute additional store duties as reasonably directed by management

Qualifications

• Minimum 3 years' retail fashion experience, with at least 1 year in luxury sales
• Bachelor's degree or equivalent education preferred
• Advanced proficiency with point-of-sale and retail management systems
• Demonstrated excellence in customer relationship management and CRM software
• Fluency in English; proficiency in a second language is advantageous

Skills

Experience

Minimum 3 years' experience in retail fashion industry, with at least 1 year in luxury sales environments. Proven track record of achieving sales targets and maintaining high levels of client satisfaction.

Education

Bachelor's degree or equivalent is preferred.

Workplace

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.