Fendi Senior Sales Advisor, Footwear

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Engage in strategic upselling, cross-selling, and multiple selling across all footwear product categories to maximize sales revenue
• Monitor individual sales performance and achieve departmental KPIs as set by the Department Manager and Store Manager
• Provide timely and constructive customer feedback on products, particularly newly launched collections
• Strengthen customer relationships and nurture the FENDI customer base through proficient CRM tool utilization and implementation
• Execute CRM campaigns and schedule personalized one-on-one client appointments in alignment with targets and company guidelines
• Deliver exceptional customer service by providing professional, individualized attention and addressing customer expectations
• Execute all assigned store duties as directed by team leaders and management
• Demonstrate proficiency with the company's Sales Management system, including stock transfers, payment processing, stock inquiries, and customer database management
• Maintain inventory accuracy through proper receipt, display, and storage of merchandise in accordance with company protocols
• Support store stock takes and cycle-counts to ensure inventory reconciliation
• Uphold visual merchandising standards according to company guidelines and maintain a safe, clean store environment
• Perform additional duties as reasonably required by the company

Qualifications

• Minimum 3 years of experience in the fashion retail industry with at least 1 year in luxury sales
• Prior experience in the footwear or shoe category is preferred
• Bachelor's degree or equivalent qualification is preferred
• Fluent English language proficiency; knowledge of a second language is advantageous
• Excellent relationships and communication skills with a patient, friendly demeanor
• Strong customer service orientation and ability to build rapport with diverse clientele
• Proficiency with computer systems and retail management platforms
• High personal presentation and image standards

Skills

Experience

Minimum 3 years of professional experience in fashion retail, with at least 1 year dedicated to luxury segment sales. Prior background in footwear or shoe category is preferred and will be viewed as a significant asset.

Education

Bachelor's degree or equivalent professional qualification is preferred; however, exceptional candidates with demonstrated retail excellence and proven sales performance may be considered.

Workplace

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.