Fendi Senior Client Advisor

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Analyze individual business metrics and implement action plans to improve results, generating sales through client acquisition and reactivation
• Work closely with the leadership team to ensure appropriate stock and assortment levels are available
• Empower sales staff to meet assigned sales and performance-based goals by leading by example
• Build and maintain a comprehensive client book, following through with client concerns and maintaining correspondence to strengthen relationships and drive business
• Participate in the training and development of new Client Advisors in product knowledge, store procedures, and company policies
• Lead customer service quality standards and offer excellent service to meet customer expectations
• Develop dedicated Fendi customers and implement appropriate CRM tools to maintain an accurate customer database
• Act as a brand ambassador to strengthen and build relationships with VIP clientele and prospect customers
• Achieve positive Mystery Shop results and maintain compliance with all standards
• Assist with special requests including repairs, special orders, and returns
• Maintain proficiency with the POS system and other software, updating customer database accurately
• Complete all administrative paperwork in a timely manner, including transfers, consignments, and reservations
• Review and submit sales and operational reports to management in adherence to company metrics and policies
• Ensure maintenance of cycle counts, inventory accuracy, and shrink requirements
• Maintain merchandising and visual display standards per company guidelines
• Perform opening and closing store procedures as needed, including morning team meetings
• Follow all Health & Safety guidelines and company policies

Qualifications

• Minimum 5 years' experience in luxury retail
• High School Diploma or equivalent
• Strong drive for results and goal-oriented mindset
• Excellent interpersonal skills with optimal verbal and written communication abilities
• Proficiency with POS systems and inventory management functions
• Strong organizational skills and digital literacy with technological acumen
• Ability to advise and mentor a team
• Ability to work collaboratively in a team environment
• Physical ability to lift and carry boxes weighing up to 10 lbs
• Flexible availability including evenings, weekends, and holidays

Skills

Experience

Minimum 5 years' experience in luxury retail, with demonstrated achievement in high-end sales environments and a track record of exceeding performance targets.

Education

High School Diploma or equivalent qualification required.

Workplace

Compensation

The base compensation for this position is USD 26 per hour.

Benefits

Medical, dental, and vision insurance; short and long-term disability coverage; various paid time off programs; employee discount and perks; 401(k) retirement plan with automatic employee contribution and employer match; bonus structure.

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.