Fendi Senior Client Advisor

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Develop and execute individual business action plans to increase sales, generate new clientele, and reactivate former customers
• Lead by example in sales performance, achieving top-seller status and driving highest volume in assigned categories, particularly Peekaboo
• Build and maintain an active client book with strategic follow-up, correspondence, and relationship management to strengthen loyalty and drive repeat business
• Mentor and train new Client Advisors in product knowledge, store procedures, and company policies
• Manage VIP and prospect clientele as brand ambassador, implementing CRM tools and maintaining accurate customer database
• Deliver exceptional customer service standards, oversee Mystery Shop performance, and resolve special requests including repairs, orders, and returns
• Ensure operational excellence through accurate POS system usage, inventory management, cycle counts, and timely administrative documentation
• Maintain visual merchandising standards, monitor best-seller inventory levels, and collaborate with store management on stock assortment
• Support store opening/closing procedures, morning briefings, and maintain all Health & Safety compliance

Qualifications

• Minimum 5 years of retail experience, with luxury retail background preferred
• High school diploma or equivalent
• Proficiency with POS systems and inventory management software
• Strong drive for results with demonstrable track record of exceeding sales goals
• Excellent verbal and written communication skills
• Leadership capability with ability to mentor team members
• Technical literacy and comfort with CRM and retail software systems
• Ability to work collaboratively in a team-oriented environment
• Flexible availability including evenings, weekends, and holidays

Skills

Experience

Minimum 5 years of retail experience in a luxury or high-end environment, with proven track record of achieving and exceeding sales targets and managing premium clientele.

Education

High school diploma or equivalent required.

Workplace

Compensation

The base compensation for this position is USD 27 per hour.

Benefits

Medical insurance, dental and vision coverage, short and long-term disability, paid time off programs, holiday pay, employee discount and perks, 401(k) retirement plan with employer contribution, bonus structure.

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.