Fendi Senior Client Advisor
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 28, 2026
About Fendi
Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.
FENDI is hiring a Senior Client Advisor at Heathrow Airport Store in London. Luxury retail sales role with full-time, permanent position.
Role & Responsibilities
- Engage in upselling, cross-selling, and multiple selling across all product categories to maximize sales performance
- Monitor individual sales performance and achieve department targets and KPIs set by the Department Manager or Store Manager
- Provide customer feedback on products, with particular emphasis on newly launched collections
- Strengthen and nurture customer relationships to build a loyal FENDI clientele base using company CRM tools
- Implement CRM campaigns and arrange one-on-one client appointments in alignment with target guidelines
- Manage customer service quality to meet and exceed expectations through professional, personalized engagement
- Perform assigned store duties as directed by team leaders and management
- Operate the company Sales Management system accurately for stock transfers, payments, stock inquiries, and customer database entry
- Maintain inventory accuracy by receiving, displaying, and storing merchandise according to company guidelines
- Support store stock takes and cycle-counts as required
- Maintain visual merchandising standards in accordance with company guidelines
- Uphold a safe, clean, and welcoming store environment through daily housekeeping practices
- Execute additional duties as assigned by management within the scope of role responsibilities
Qualifications
- Minimum 5 years of experience in the retail fashion industry, with at least 2 years in luxury goods sales
- Bachelor's degree or equivalent qualification preferred
- Fluent English; knowledge of a second language is advantageous
- Advanced image and presentation standards
- Demonstrated strong selling and communication abilities
- Excellent interpersonal and relationship-building skills
- Self-reliant, friendly, and patient demeanor
- Strong organizational and professional skills with marked self-confidence
- Proven customer service excellence
- Proficiency with computer systems and retail management software
- Goal-oriented mindset with ability to multitask effectively
Skills
Experience
Minimum 5 years in retail fashion, including at least 2 years in luxury goods sales environment
Education
Bachelor's degree or equivalent qualification preferred
Workplace
The successful candidate will be located in London, England, UK.
Culture
Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Senior Sales Advisor», «Luxury Sales Consultant», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.