Fendi Senior Client Advisor, Leather Goods & Accessories
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 2, 2026
About Fendi
Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.
FENDI Senior Client Advisor role in London – Luxury retail professional needed for New Bond Street flagship boutique.
Role & Responsibilities
- Engage in upselling, cross-selling, and multiple selling across all product categories to achieve individual and departmental sales targets and KPIs
- Develop and nurture client relationships using CRM tools to strengthen the loyal FENDI customer base and implement CRM campaigns
- Establish and maintain one-on-one client appointments aligned with targets and company guidelines
- Provide professional customer service with individual human touch, ensuring customer satisfaction and expectations are exceeded
- Operate the Company Sales Management system proficiently for stock transfers, payments, stock inquiries, and customer database management
- Maintain inventory accuracy through proper receiving, displaying, and storage of merchandise according to company guidelines
- Support stock takes and cycle counts to ensure accurate inventory records
- Maintain visual merchandising standards and ensure a safe, clean store environment through daily housekeeping duties
- Deliver feedback on products, particularly newly launched items, to management
- Execute additional store duties as assigned by team leaders and management
Qualifications
- Minimum 3 years' experience in retail fashion industry with at least 1 year in luxury sales
- Bachelor's degree or equivalent preferred
- Fluent English; knowledge of a second language is advantageous
- Excellent communication and strong selling skills
- Exceptional customer service and relationship-building abilities
- Proficiency with retail management systems and computer skills
- Demonstrated ability to maintain high personal image and presentation standards
Skills
Experience
Minimum 3 years of experience in the retail fashion industry, with at least 1 year dedicated to luxury sales. Proven track record of achieving sales targets and managing client relationships in a high-end retail environment.
Education
Bachelor's degree or equivalent qualification preferred; strong foundational knowledge of retail management and luxury goods industry practices.
Workplace
The role is situated in London, England, UK.
Culture
Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor, Luxury Retail», «Senior Sales Advisor, Leather Goods», «Luxury Sales Consultant», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.