Fendi Senior Client Advisor — Ladies Ready-to-Wear

Location
Employment Full-Time
Seniority Senior
Department Retail & Boutique Operations
Industry Fashion, Apparel & Leather Goods
Posted Apr 12, 2026
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FENDI London (Harrods) seeks a Senior Client Advisor — Ladies RTW: on-site, full-time luxury sales role focused on clienteling and results.

Overview

FENDI is a Roman maison renowned for its craftsmanship in leather goods, fur and ready-to-wear, operating within the LVMH group. The brand combines artisanal savoir-faire with contemporary design, sustaining an international network of flagship boutiques and a client-focused retail culture.

Role & Responsibilities

  • Drive sales through upselling, cross-selling and multiple-item selling across all product categories and meet individual KPIs set by the Department/Store Manager.
  • Develop and deepen long-term client relationships through proactive clienteling, one-on-one appointments and follow-up using the company CRM.
  • Execute CRM campaigns and appointment setting in line with brand guidelines and targets.
  • Provide customer feedback to merchandising and product teams, particularly on new launches and best-sellers.
  • Operate the store sales management system accurately for payments, stock enquiries, transfers and customer database entries.
  • Receive, display and store merchandise to brand standards and support stock takes and cycle counts to maintain inventory accuracy.
  • Maintain visual merchandising and daily housekeeping to uphold a luxurious, safe and immaculate store environment.
  • Perform store duties as assigned by team leaders and management and undertake other reasonable tasks within role capacity.

Qualifications

  • Minimum 5 years’ experience in retail fashion with at least 2 years in luxury sales; demonstrable expertise in ladies' ready-to-wear is essential.
  • Bachelor’s degree or equivalent preferred.
  • Impeccable personal presentation and adherence to brand image standards.
  • Proven selling ability with excellent verbal communication and interpersonal skills.
  • Highly organized, professional, self-reliant and able to multitask in a fast-paced boutique environment.
  • Strong customer service orientation and a goal-driven approach.
  • Proficiency with store IT systems and retail management software.
  • Fluent in English; additional languages are a plus.

Skills

Clienteling and relationship management CRM (company CRM tools) Appointment setting and VIP servicing Upselling and cross-selling techniques Retail Management Systems / POS operations Visual merchandising to brand standards Inventory control and stock-taking procedures Strong interpersonal and communication skills

Experience

Minimum five years of retail fashion experience, including at least two years in a luxury retail environment, with proven success in ladies' ready-to-wear sales and client development.

Education

Bachelor’s degree or equivalent preferred.

Workplace

This position is based in London, England, UK.

Culture

FENDI emphasises artisanal excellence, sartorial refinement and discreet luxury service across its retail estate. The retail environment prizes polished client-facing professionalism, mentorship within boutique teams and a commitment to preserving maison traditions while delivering contemporary experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor — Womenswear», «Senior Client Advisor — Womens RTW», «Senior Personal Stylist — Ready-to-Wear», «Senior Retail Consultant — Women's Fashion», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.