Fendi Senior Client Advisor

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Analyze individual business performance and implement strategic action plans to improve results, generate new sales, and reactivate former clients
• Work closely with leadership to ensure appropriate stock levels and optimal assortment availability
• Empower and mentor sales staff to meet assigned sales and performance-based goals; lead by example in high-end sales execution
• Build and maintain a dedicated client book; follow through on client concerns and inquiries to strengthen relationships and drive business growth
• Participate in training new Client Advisors on product knowledge, store procedures, and company policies
• Maintain open and positive communication with store management, peers, and all company personnel
• Achieve top-seller status with the highest performance in overall volume and Peekaboo sales
• Lead customer service quality standards and deliver excellence in the client experience
• Develop and leverage CRM tools to cultivate Fendi's customer database and strengthen client loyalty
• Act as a Fendi brand ambassador, strengthening relationships with VIP and prospect clientele
• Achieve positive Mystery Shop results and maintain brand standards
• Assist with special requests including repairs, special orders, returns, and client accommodations
• Ensure proficient and accurate use of POS system and related software; maintain updated customer database
• Uphold Fendi grooming and brand ambassador guidelines at all times
• Complete administrative paperwork accurately and timely including transfers, consignments, and reservations
• Review and submit sales and operational reports to management in adherence to critical metrics and policies
• Maintain cycle counts, inventory accuracy, and shrink control requirements as directed
• Preserve visual merchandising standards and maintain high-seller inventory display standards
• Perform store maintenance functions and opening/closing responsibilities as assigned
• Follow all health, safety, and company policies and procedures

Qualifications

• Minimum 5 years of retail experience, preferably in luxury fashion
• High school diploma or equivalent
• Demonstrated expertise in POS systems and inventory management functions
• Proficiency with CRM tools and strong digital literacy
• Proven ability to mentor and advise a sales team
• Ability to lift and carry boxes weighing up to 10 lbs regularly
• Flexible availability including evenings, weekends, and holidays

Skills

Experience

Minimum 5 years of retail experience, with preference for luxury fashion or high-end retail environments. Demonstrated track record of achieving sales targets and leading client-focused retail operations.

Education

High school diploma or equivalent

Workplace

Compensation

The base compensation for this position is USD 27 per hour.

Benefits

Medical, dental, and vision coverage; short- and long-term disability insurance; paid time off and holiday pay; employee discount and perks; 401(k) retirement plan with automatic employer contribution; bonus structure

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.