Fendi Senior Client Advisor

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Drive upselling, cross-selling and multiple selling across all product categories.
• Monitor individual sales performance and achieve targets and KPIs set by the Department Manager or Store Manager.
• Provide customer feedback on products, particularly newly launched products.
• Strengthen customer relationships and nurture a loyal Fendi client base using appropriate CRM tools and the company’s CRM systems.
• Implement CRM campaigns and arrange one-to-one appointments in line with targets and guidelines.
• Deliver professional, personalized customer service that meets client expectations.
• Perform store duties assigned by team leaders and management.
• Operate the company’s Sales Management system for stock transfers, payments, stock inquiries and customer database entries.
• Maintain inventory accuracy by receiving, displaying and storing merchandise in accordance with company guidelines, where the shop has no backroom stock assistance.
• Support store stocktakes and cycle counts.
• Maintain visual merchandising in accordance with company guidelines.
• Maintain a safe, clean store environment and complete daily housekeeping duties.
• Carry out other duties within the employee’s capacity as reasonably required by the company.

Qualifications

• At least 5 years of experience in the retail fashion industry, including at least 2 years in luxury sales.
• Strong expertise in menswear.
• A bachelor’s degree or equivalent is preferred.
• Maintain high personal image standards.
• Strong selling and communication skills.
• Excellent relationship-building skills; self-reliant, friendly and patient.
• Organizational skills, professionalism and self-confidence.
• Strong customer service skills.
• Computer skills and knowledge of retail management systems.
• Goal-oriented approach and ability to multitask.
• Strong knowledge of and/or interest in the fashion and luxury industry.
• Fluent English; knowledge of other languages is a plus.

Skills

Experience

At least 5 years in the retail fashion industry, including at least 2 years in luxury sales; the profile also specifies a minimum of 3 years.

Education

Bachelor’s degree or equivalent preferred.

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.