Fendi Sales Associate

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Master and achieve all Sales KPIs and CRM metrics, both quantitative and qualitative
• Meet and exceed individual and collective sales objectives across all product categories
• Develop and grow a personal client book with focus on client retention and sustainable sales development
• Provide personalized attention and daily follow-up to strengthen client relationships
• Manage client requests including special orders, after-sales service, and bespoke inquiries
• Maintain accuracy and completeness of databases and client tracking files at all times
• Leverage clienteling tools to position oneself as an entrepreneurial partner in sales strategy
• Ensure compliance with internal policies, procedures, and loss prevention protocols
• Support visual merchandising, stock management, and boutique standards as required
• Stay informed of fashion industry trends while maintaining deep knowledge of brand heritage and collections
• Communicate brand news and developments with precision to clients
• Present an image consistent with dress code guidelines, grooming standards, and house aesthetic at all times
• Model positive representation of the brand through appropriate professional conduct
• Identify and propose improvements to personal performance and boutique operations in collaboration with management
• Follow all health and safety protocols and loss prevention procedures

Qualifications

• Minimum 3–4 years of successful retail experience in a luxury fashion or artisanal house
• Demonstrated orientation toward sales targets, KPIs, and performance metrics
• Natural networking ability and comfort building long-term client relationships
• Strong written and verbal communication skills in a professional context
• Collaborative mindset and ability to contribute to a respectful, supportive team environment
• Proficiency with mobile applications and digital client management tools
• Fluent English for client and colleague interactions
• Third language proficiency preferred

Skills

Experience

Minimum 3–4 years of successful retail experience within luxury fashion or similar artisanal environments, with demonstrated achievement against sales targets and key performance indicators.

Workplace

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.