Fendi Sales Advisor

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Achieve and exceed sales KPIs and qualitative CRM metrics across all product categories
• Build and develop a client portfolio through strategic clienteling and relationship management
• Deliver personalized attention to clients through proactive engagement and follow-up
• Manage client requests including special orders, after-sales service, and bespoke inquiries
• Maintain accurate and complete client databases and tracking systems
• Master clienteling tools and systems to drive performance and demonstrate entrepreneurial ownership
• Uphold internal policies, procedures, and retail standards
• Support visual merchandising, inventory management, and store presentation as needed
• Stay abreast of fashion industry trends while maintaining expert knowledge of brand heritage and collections
• Communicate brand news and offerings with authenticity and precision
• Embody the brand's aesthetic through professional presentation aligned with dress code and grooming guidelines
• Model positive brand representation and organizational values
• Identify and propose operational improvements in collaboration with management
• Adhere to all health, safety, and security protocols

Qualifications

• 3-4 years of proven retail sales experience in a luxury heritage house or similar maison
• Demonstrable track record of exceeding sales objectives and KPIs
• Strong numerical acumen and orientation toward data-driven performance metrics
• Initiative and ability to identify and propose best practices
• Excellent interpersonal and communication skills, both written and verbal
• Collaborative team player with ability to foster a respectful and supportive work environment
• Proficiency with mobile applications and client management systems
• Fluent English for client and colleague interaction across multiple regions
• A third language constitutes a valued advantage

Skills

Experience

Minimum 3 years of successful retail experience, preferably within a luxury heritage house or comparable brand environment. Demonstrated success in meeting or exceeding sales targets and developing strong client relationships is essential.

Education

Secondary education (Baccalauréat or equivalent); further qualifications in retail management, hospitality, or luxury brand studies are advantageous but not mandatory.

Workplace

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.