Fendi Sales Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 21, 2026
About Fendi
Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.
Fendi Client Advisor full-time permanent position in London. Luxury retail sales, CRM management, and personalized client experience.
Role & Responsibilities
- Engage in upselling, cross-selling, and multiple selling across all product categories to drive sales performance
- Monitor individual sales achievement and work towards KPI targets set by Department Manager and Store Manager
- Provide valuable customer feedback on products, particularly newly launched items
- Strengthen customer relations and nurture the FENDI client base through effective deployment of CRM tools
- Implement CRM campaigns and arrange one-on-one client appointments aligned with targets and brand guidelines
- Manage customer service quality to ensure client expectations are exceeded through professional and personalized interaction
- Execute assigned store duties in line with team leadership and management direction
- Operate the Company Sales Management system proficiently for stock transfers, payment processing, stock inquiries, and customer database input
- Maintain inventory accuracy by receiving, displaying, and storing merchandise in compliance with company guidelines
- Support store stock takes and cycle-count procedures
- Uphold visual merchandising standards according to brand guidelines
- Maintain a safe, clean, and welcoming store environment through daily housekeeping and store maintenance duties
Qualifications
- Minimum 3 years of experience in retail fashion with at least 1 year in luxury sales
- Bachelor's Degree or equivalent preferred
- Fluent English; knowledge of a second language is advantageous
- Strong selling and interpersonal communication skills
- Excellent customer relationship management abilities
- Demonstrated self-reliance, friendliness, and patience with diverse clientele
- Exceptional organizational and multitasking capabilities
- Computer literacy and proficiency with retail management systems
Skills
Experience
Minimum 3 years of progressive retail fashion experience, with at least 1 year specifically in luxury sales environments. Candidates should demonstrate a proven track record of achieving sales targets, managing client relationships, and delivering exceptional customer service in fast-paced retail settings.
Education
Bachelor's Degree or equivalent qualification is preferred. Strong fashion or luxury industry knowledge and ongoing commitment to personal and professional development in the luxury retail sector.
Workplace
The role is situated in London, England, UK.
Culture
Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Associate», «Style Consultant», «Customer Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.