Fendi Retail Training Product Specialist
Fendi (Rome) seeks a Retail Training Product Specialist (temporary) to design and deliver global product training, enhancing client experience and commercial performance.
Overview
Fendi is an Italian maison renowned for its artisanal craftsmanship and iconic luxury goods, operating within the LVMH group. As part of a global luxury conglomerate, the brand combines Roman heritage with contemporary creativity, maintaining an international retail network and centralized functions at its Rome headquarters.
Role & Responsibilities
- Design and develop product-focused training programs, workshops and materials that enable Client Advisors to elevate the selling ceremony and client experience across product categories.
- Plan and coordinate global training calendars, managing scheduling and timely delivery in alignment with product elevation and business objectives.
- Collaborate with regional and zone training teams to collect feedback, adapt materials to local needs and ensure consistent standards of delivery.
- Co-author and execute engaging, accessible training content that supports commercial targets, client retention and cross-offering strategies.
- Develop and maintain dashboards and reports to measure training effectiveness and impact on client conversion, satisfaction, UPT and loyalty, and recommend improvements based on results.
- Conduct qualitative and quantitative analyses of luxury market trends, competitor activity and evolving client behaviours to identify opportunities and inform future curriculum concepts.
Qualifications
- University degree or equivalent in a relevant discipline.
- Minimum of 3 years’ experience in retail training within international retail organisations, with demonstrable involvement in client experience and strategy development.
- Fluency in English (business level) is required; proficiency in Italian is a plus.
- Proven ability to design learning journeys, facilitate workshops and produce practical training materials for sales teams.
- Analytical mindset with experience using training metrics and dashboards to drive decisions.
- Ability to perform under pressure to tight deadlines while maintaining high standards; results-driven and service-oriented.
- Personal attributes: energy, curiosity, proactiveness and an appetite for innovation.
Skills
Experience
Minimum 3 years of professional experience in retail training within international retail companies, with direct exposure to client experience initiatives and commercial training programs. Luxury retail experience is strongly advantageous.
Education
University degree or equivalent in a relevant field.
Workplace
This position is based in Rome, Lazio, Italy. Cerulean lists 62 open roles in Rome, including 5 posted recently. The broader Lazio area accounts for 69 active listings on Cerulean, 5 of which are new. In Italy as a whole, Cerulean currently features 1.323 open positions, with 30 posted this week.
Culture
Fendi combines Roman artisanal heritage with a forward-looking creative ethos, fostering a collaborative environment that values craftsmanship, learning and commercial excellence. As part of LVMH, the brand offers exposure to a global luxury retail network and cross-functional collaboration across product and retail teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.