Fendi Retail Training Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Human Resources, People & Culture
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 18, 2026
About Fendi
Fendi is an Italian luxury maison renowned for its craftsmanship in leather goods and ready-to-wear. As part of the LVMH group, Fendi combines artisanal savoir-faire with an international retail presence, operating boutiques and flagship stores across major markets and investing in talent development to preserve its heritage and service standards.
Fendi seeks a Retail Training Manager in Singapore to lead retail learning, product training and coaching across Southeast Asia.
Role & Responsibilities
- Design and deliver retail learning initiatives across Southeast Asia focusing on product knowledge, selling ceremony, luxury client experience and leadership development.
- Develop onboarding and induction programmes to embed Maison culture and service standards for new employees.
- Partner with Merchandising to create collection training that communicates product construction, craftsmanship, heritage and storytelling.
- Plan and coordinate the SEA training calendar to ensure timely deployment of in-store, virtual and digital learning modules.
- Conduct regular in-store coaching and follow-up to reinforce selling behaviours, CRM usage, VIC engagement and clienteling.
- Establish and monitor KPIs and success metrics; analyse training participation, mystery shopping, retail KPIs and client feedback to measure impact.
- Collaborate with Regional Retail leaders, HR, Store Managers and subject matter experts to align learning initiatives with commercial priorities.
- Coach Store Managers to develop their teams through briefings, coaching sessions and daily training best practices; iterate methodologies based on stakeholder feedback.
Qualifications
- Bachelor’s degree in business, human resources or a related discipline.
- Minimum 5–7 years’ experience in retail training, learning & development or equivalent, ideally within luxury retail.
- Proven track record of managing regional training initiatives across multiple markets.
- Strong analytical capability to interpret retail performance and training data and translate findings into targeted action plans.
- Excellent facilitation, coaching and interpersonal communication skills with ability to influence cross‑functional stakeholders.
- Comfortable with digital learning technologies and able to design blended learning solutions.
Skills
Experience
Minimum 5–7 years of progressive experience in retail training or learning & development, with demonstrable experience leading regional programmes across multiple markets and familiarity with luxury retail operations and client experience standards.
Education
Bachelor’s degree in business, human resources or a related field.
Workplace
This position is based in Singapore, Central, Singapore.
Culture
Fendi operates at the intersection of heritage craftsmanship and contemporary luxury retail, fostering a performance-driven yet collaborative environment. Teams are expected to uphold exacting service standards while contributing to continuous learning, product storytelling and cross‑regional knowledge sharing.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Learning & Development Manager», «Regional Training Manager, SEA», «Retail Learning Manager», «Boutique Training Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.