Fendi Retail Training Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 25, 2026
About Fendi
Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.
Fendi Retail Training Manager – Shanghai. Lead training initiatives and develop retail excellence across Greater China's luxury stores.
Role & Responsibilities
- Assess store staff training needs and design customized training cycles to enhance retail competencies
- Ensure consistent onboarding protocols for new store joiners and monitor e-learning completion rates
- Drive and deliver key training initiatives including Customer Journey, Fur Styling, and Leather Goods Academies through active, sustained in-store engagement
- Conduct on-site observations of client advisor interactions and provide real-time coaching and constructive feedback
- Provide ongoing support to in-store trainers and facilitate cross-departmental workshops (CRM, Visual Merchandising, Merchandising teams)
- Establish a knowledge-sharing platform to disseminate best practices among stores
- Adapt worldwide and Greater China training programs to align with regional retail needs and business development objectives
- Collaborate with Store Managers to structure and facilitate regular store meetings addressing MSP results, action planning, and training initiatives
- Monitor individual and team performance against retail KPIs and coach teams to exceed targets
- Track and report on training KPIs (number of participants trained, hours delivered, topic coverage, e-learning completion rates)
- Manage approved training budgets and coordinate revisions with the Greater China Retail Training Director
- Maintain regular communication with Greater China Retail Training Director to identify material development needs and emerging training requirements
- Coordinate with regional and worldwide retail training teams to ensure program consistency and effectiveness
Qualifications
- 8+ years of retail management or field training experience in the luxury goods industry
- Demonstrated experience with high-fashion or ultra-premium retail brands
- Previous experience managing multiple retail locations or serving as an area retail manager
- Bachelor's degree or higher qualification
- Exceptional emotional intelligence with the ability to interact effectively across all organizational levels
- Strong facilitation, communication, and interpersonal skills
- Excellent listening and observation abilities with meticulous attention to detail
- Proven ability to manage complex priorities, deadlines, and competing workstreams
- Genuine passion for elevated service standards and exceptional client experiences
- High-energy presence with strong motivation to develop and mentor retail teams
Skills
Experience
8 years of retail management or field training experience in the luxury industry. Prior exposure to multiple-store management, area retail management, or high-fashion brand environments is advantageous.
Education
Bachelor's degree or above; overseas education totaling 3 or more years is preferred.
Workplace
The successful candidate will be located in Shanghai, Shanghai, China.
Culture
Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Training Director», «Field Training Manager», «Store Training Specialist», «Regional Training Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.