Fendi Retail Training Intern

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Collaborate in the development of an eLearning content creation process amplified by generative AI tools
• Assist in the finalization and launch of key digital training modules for Retail teams, ensuring seamless LMS integration for new hires
• Support the creation of eLearning content using dedicated authoring tools and assist with launching new eLearning programs including onboarding and engagement planning
• Optimize utilization of the translation platform through strategic creation of language-specific glossaries, ensuring high-quality localized content in over 10 languages
• Participate in comparative analysis of various AI engines, assessing conversation effectiveness and answer reliability
• Participate in the design of AI-driven Retail projects focused on maximizing training impact and optimizing client interaction
• Monitor training program performance across various zones, including development of dashboards and reports

Qualifications

• Currently pursuing or recently completed a Bachelor's or Master's degree in a relevant field (Learning Technologies, Digital Education, Communication, Marketing, Computer Science)
• Strong interest in Artificial Intelligence, digital learning, and luxury retail
• Proficiency in defining hybrid learning experiences strategically designed by human intelligence and enhanced by Artificial Intelligence
• Ability to design digital content adaptable to diverse formats, media, and user needs within a luxury context
• Excellent analytical, organizational, and problem-solving skills with proactive attitude and strong attention to detail
• Enhanced ability to collaborate effectively within an international corporate environment
• Fluency in Italian and English
• Proficiency in Microsoft Office Suite (PowerPoint, Excel)
• Familiarity with Learning Management Systems (LMS) and eLearning authoring tools (e.g., Articulate Rise) is preferred

Skills

Experience

Beginner level experience; no prior professional background required. Academic or project-based experience with digital learning platforms, eLearning development, or AI applications is advantageous.

Education

Currently pursuing or recently completed a Bachelor's or Master's degree in Learning Technologies, Digital Education, Communication, Marketing, Computer Science, or a related field.

Workplace

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.