Fendi Private Client Relations Manager

Overview

FENDI is a leading Italian luxury maison renowned for its artisanal craftsmanship and contemporary creativity. As part of the LVMH group, FENDI operates within a global network of maisons where a rigorous attention to product excellence, client service and brand heritage is matched by international commercial ambition.

Role & Responsibilities

• Support the Americas Private Client Relations team in client engagement activities, including compiling retail training materials and store communications for Client Advisors.
• Extract and analyse client data and reports using CRM tools to inform client strategy, training, and event invitation lists.
• Coordinate logistics for personalised client agendas, VIP hosting and travel arrangements for fashion shows, high-end selling events and brand activations.
• Manage gifting, welcome packages and communications for retail activations and ongoing client gifting programs.
• Create and maintain the Retail Events calendar and coordinate event logistics for collection launches, product activations and high-touch selling events.
• Liaise with internal stakeholders (Communications, Visual Merchandising, Merchandising, Supply Chain, CRM and Retail) and external vendors to ensure service, collateral and operational readiness for events.
• Prepare event guidelines, rollout tools, recaps and follow-ups; support tracking of event sales, costs and ROI.
• Input event campaigns into the HQ Retail Activations Tool and assist with vendor invoice processing in partnership with Finance.
• Act as a regional liaison with HQ PCR, Events and Sales & Marketing teams on Americas retail event concepts and reporting.

Qualifications

• Bachelor’s or Master’s degree in Marketing, Communications, Hospitality, Business Administration or a related discipline.
• Minimum 5 years of experience in event management and/or client relations; luxury retail experience strongly preferred.
• Proven ability to manage concurrent projects in a fast-paced, high-expectation environment.
• Excellent written and verbal communication skills with strong attention to detail.
• Creative problem-solver with a proactive approach and willingness to research and support new concepts.
• Team-oriented with demonstrated collaboration across cross-functional partners.
• Availability to travel domestically and internationally as required.

Skills

Experience

Minimum 5 years of professional experience in event management, client relations or related roles; prior experience within luxury retail or premium services is preferred.

Education

Bachelor’s or Master’s degree in Marketing, Communications, Hospitality, Business Administration or a related field.

Workplace

Compensation

The base compensation for this position ranges from USD 110,000 to USD 120,000 per annum.

Benefits

Medical, dental and vision insurance; short- and long-term disability; various paid time off programs; employee discount/perks; retirement plan with employer contribution.

Culture

FENDI balances a deep respect for artisanal tradition with a dynamic, international business culture. The workplace cultivates high standards of client service, collaborative cross-disciplinary work and career development within the broader LVMH ecosystem.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.