Fendi Operations Manager

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Ensure store operations comply with company policies and accurately operate the POS system for stock transfers, payments, stock inquiries, and customer database entry.
• Assume the Store Manager role in their absence.
• Maintain the store facility, including cleaning and the repair or replacement of damaged fixtures, furniture, registers, and related items.
• Coordinate maintenance of lighting and electrical systems as needed.
• Keep back-office areas, stock rooms, maintenance rooms, alterations areas, restrooms, and hold areas organized to company standards.
• Liaise directly with subcontractors and vendors to verify work standards and store condition.
• Control store expenses and maintain accurate expense records.
• Ensure proper cash levels and accurate credit card and transaction processing.
• Manage petty cash and payroll in accordance with company policies and procedures.
• Meet inventory accuracy and shrink goals.
• Lead and complete inventories and cycle counts in accordance with company guidelines, and conduct monthly audits.
• Process store damages and take necessary action to maintain inventory accuracy.
• Collaborate with and support loss-prevention efforts across risk management, physical security, store cash controls, inventory management, inter-store communication, and inventory audits.
• Coordinate guard scheduling, training, and management with the guard company.
• Maintain store equipment, including office equipment, computers, phones, registers, alterations equipment, music systems, and ticket machines.
• Order and organize packaging materials, stationery, CRM materials, and related supplies accurately.
• Supervise the processing of shipments, transfers, and consignments.
• Ensure accurate and reliable customer after-sales service.
• Support and follow omnichannel product transfers, rebalancing, end-of-season transfers, and other corporate-directed product movements.
• Process HR paperwork accurately and promptly.
• Ensure associates know and comply with HR and safety policies.
• Train new hires in back-office procedures, including POS use.
• Schedule staff.

Qualifications

• At least 5 years of high-volume retail experience; luxury experience is preferred.
• At least 3 years of confirmed store operations experience.
• Ability to manage schedules and deadlines.
• Intermediate digital literacy.
• Ability to use a POS system and its inventory management functions.
• Strong drive for results and a goal-oriented approach.
• Excellent interpersonal skills and the ability to communicate effectively, verbally and in writing.
• Ability to work collaboratively as part of a team.
• Ability to lift boxes or weights up to 25 lbs.
• Flexible schedule, including availability for some nights, weekends, and holidays.

Skills

Experience

At least 5 years of high-volume retail experience and at least 3 years of confirmed store operations experience; luxury experience preferred.

Compensation

The base compensation for this position ranges from USD 90,000 to USD 115,000 per annum.

Benefits

Medical, dental, and vision insurance; short- and long-term disability; paid time off programs; holiday pay; 401(k) and a retirement plan with employer contribution; automatic employee contribution; employee discounts and perks; retail bonus structure.

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.