Fendi Operations Manager

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Ensure accurate store operations in compliance with Fendi company policies and procedures, operating the POS system across stock transfer, payment processing, inventory inquiry, and customer database functions
• Assume the role of Store Manager in their absence and provide operational continuity
• Maintain store facility including cleaning, repairs, and replacement of damaged fixtures, furniture, and registers; coordinate electrical and lighting system maintenance
• Organize back-office areas, stock rooms, maintenance rooms, alterations, rest rooms, and hold areas according to company standards
• Serve as primary liaison between sub-contractors and vendors to verify work standards and store condition
• Control store expenses and maintain accurate records of all expenditures; oversee cash levels, credit card processing, and transaction accuracy
• Manage petty cash and payroll administration in accordance with company policy
• Meet accuracy and shrink goals by leading, facilitating, and ensuring completion of all inventories and cycle counts; complete monthly audits
• Process store damages and execute vital actions to ensure inventory accuracy and physical security
• Collaborate with Loss Prevention efforts in risk management, physical security, store cash controls, and inventory audits
• Liaison with security guard company for scheduling, training, and management
• Maintain all store equipment including office equipment, computers, phones, registers, alterations equipment, music systems, and ticket machines
• Ensure accurate ordering and organization of packaging materials, stationery, and CRM materials
• Supervise all shipment processing, transfers, and consignments; ensure optimal customer after-sales service, accuracy, and integrity
• Support OMNI product transfers, rebalances, end-of-season transfers, and corporate-driven product movements
• Process HR paperwork accurately and timely; ensure all associates comply with HR and safety policies
• Conduct new hire training on back-office procedures and POS system operations
• Create and manage staff schedules to optimize store productivity

Qualifications

• Minimum 5 years of high-volume retail experience, with luxury retail experience preferred
• Minimum 3 years of confirmed experience in store operations
• Proficiency in POS system operations and inventory management functions
• Intermediate-level digital literacy and technical competency
• Ability to lift and carry boxes and merchandise weighing up to 25 lbs
• Flexibility to work evenings, weekends, and holidays as required

Skills

Experience

Minimum 5 years of high-volume retail experience, with at least 3 years in store operations management. Luxury retail background is preferred.

Education

High school diploma or equivalent required; advanced retail management certification or education is advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 75,000 to USD 90,000 per annum.

Benefits

Medical insurance, bonus structure, paid time off, holiday pay, 401(k) with automatic employee contribution.

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.