- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 14, 2026
About Fendi
Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.
The Omnichannel Stockist supports store management and the Fendi network by fulfilling product requests, driving retail and digital sales, and facilitating consignment and virtual selling. The role supports order fulfillment, retail operations, and digital clienteling, and is eligible for sales commissions; it is a permanent, full-time position.
Role & Responsibilities
- Review and prioritize pending orders for fulfillment within 24 hours.
- Manage rebalance request transfers; pull and package deliverables; and process Ship-from-Store (SFS), Buy Online Pick-up In-Store (BOPIS), and curbside pickup orders.
- Support home delivery, in-store pickup, and white-glove shipping methods, and assist with incoming SFS orders.
- Drive retail network sales by processing charge sends for Client Advisors outside the home store.
- Participate in consignment and virtual selling processes, including hosting virtual appointments.
- Reduce incorrect order fulfillment involving wrong or damaged items.
- Improve the speed and accuracy of return management and reduce resolution time for open client order cases.
- Review aged BOPIS orders and return stock to the sales floor when necessary.
- Support store teams in the day-to-day use of HERO, HEAVEN, and Client Compass as a technical expert.
- Partner with leadership to create targeted clienteling lists for promotional events, track results, and share insights.
- Attend leadership and selling team meetings to build cross-functional partnerships.
- Represent the client perspective at the warehouse.
- Participate in Loss Prevention procedures and meet service-level standards to support an exceptional customer experience.
Qualifications
- Minimum 2–4 years of professional experience in retail or customer experience; luxury experience preferred.
- Bachelor’s degree or equivalent experience is a plus.
- Stock control and selling experience.
- Strong organizational skills and drive for results.
- Excellent interpersonal skills, including effective verbal and written communication.
- High proficiency in PowerPoint, Excel, Word, and Microsoft Office.
- Ability to work in a team environment.
- Ability to use a POS system and its inventory management functions.
- Computer skills required.
- Ability to lift boxes or weights up to 25 lbs.
- Foreign-language skills are a plus.
- Flexible availability, including some nights, weekends, and holidays.
Skills
Experience
Minimum 2–4 years of professional experience in retail or customer experience; luxury experience preferred.
Education
Bachelor’s degree or equivalent experience is a plus.
Benefits
Eligible for sales commissions.
Culture
Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Omnichannel Operations Associate», «E-commerce Fulfillment Associate», «Retail Operations Associate», «Digital Sales Support Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.