Fendi Omnichannel Stock Associate

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Review and prioritize pending orders for fulfillment within 24 hours.
• Rebalance transfer requests.
• Retrieve deliveries, package them, and deliver them to the shipping department.
• Attend meetings with the leadership and selling teams to build cross-functional partnerships.
• Prepare merchandise for shipment, ensuring accurate packaging and wrapping.
• Support the store's selling team by preparing consignments for clients.
• Drive Retail Network sales by processing charge sends for Client Advisors outside the home store.
• Perform daily omnichannel store tasks, including Curbside Pick-up, Ship-from-Store (SFS), and Buy Online Pick-up In-Store (BOPIS).
• Support order fulfillment and delivery through multiple shipping options, including ship-to-home, in-store pickup, and white-glove services.
• Reduce incorrect order fulfillment cases, such as wrong or damaged items received.
• Improve the accuracy and speed of returns management.
• Improve resolution times for open client order cases.
• Represent and advocate for clients at the warehouse, ensuring activities are executed in detail.
• Participate in loss prevention procedures related to omnichannel processes.
• Deliver the company-defined customer experience by completing processes according to service-level standards.
• Support reviews of aged BOPIS orders by reviewing orders, changing order status in the system, and returning products to the sales floor when needed.
• Support daily use of the in-store digital clienteling platforms HERO and HEAVEN, and Client Compass; serve as a key resource and technical authority for store teams and cross-functional partners.
• Partner with leadership to develop targeted clienteling lists for key promotional events, track results, and share them.
• Deliver new experiences to improve operations and client satisfaction, and host virtual appointments.
• Participate in completing incoming SFS orders, including picking, packing, and shipping.

Qualifications

• At least 2–4 years of professional experience in retail or customer experience; luxury experience preferred.
• An associate degree or equivalent experience is a plus.
• Stock control and selling experience; luxury retail experience is a plus.
• Strong interpersonal communication skills.
• Strong drive for results.
• Excellent interpersonal skills, with the ability to communicate effectively verbally and in writing.
• Strong skills in PowerPoint, Excel, Word, and Microsoft Office.
• Ability to work collaboratively in a team environment.
• Ability to use a POS system and its inventory management functions.
• Digital literacy.
• Ability to lift boxes or weights up to 25 lb.
• Foreign language skills are a plus.
• Flexible availability, including some nights, weekends, and holidays.
• The role involves 50% physical labor.

Skills

Experience

At least 2–4 years of professional experience in retail or customer experience; luxury experience preferred.

Education

An associate degree or equivalent experience is a plus.

Compensation

The base compensation for this position ranges from CAD 23 to CAD 25 per hour.

Benefits

Medical, dental and vision coverage; short- and long-term disability; paid time off programs; employee discounts and perks; retirement plan with employer contribution.

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.