Fendi Omni Stockist
- Location
- BostonMassachusettsUSA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $22–24/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 5, 2026
About Fendi
Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.
Fendi Omni Stockist in Boston, MA. Manage fulfillment, omni-channel operations, and customer experience across retail and digital channels.
Role & Responsibilities
- Review and prioritize pending orders for fulfillment within 24 hours
- Rebalance inventory request transfers and manage stock movement between locations
- Pull deliveries, package merchandise with precision, and coordinate handoff to shipping department
- Attend cross-functional leadership and selling team meetings to build strategic partnerships
- Prepare merchandise for shipping with accurate packaging, wrapping, and quality assurance
- Support selling team in preparing consignments and virtual sales for client delivery
- Process charge sends to drive Retail Network sales for Client Advisors outside the home store
- Execute daily omni-channel processes including Curbside Pick-up, Ship-from-Store (SFS), and Buy Online Pick-up In-Store (BOPIS)
- Support order fulfillment and delivery through multiple channels: ship-to-home, in-store pick-up, and white glove services
- Minimize incorrect order fulfillment by reducing incidence of wrong or damaged items
- Enhance accuracy and speed of return management processes
- Resolve open client cases on orders with minimal turnaround time
- Advocate for client needs and service excellence in warehouse execution
- Participate in Loss Prevention procedures and security protocols for omni-channel operations
- Assist in BOPIS aged order review by modifying order status and returning product to sales floor as needed
- Support daily usage and provide technical expertise for in-store digital clienteling platforms HERO, HEAVEN, and Client Compass
- Partner with leadership to build targeted clienteling lists for promotional events and track campaign results
- Host virtual appointments and deliver innovative customer experiences
- Complete incoming SFS orders through picking, packing, and shipping coordination
Qualifications
- Minimum 2–4 years professional experience in retail or customer experience roles
- Associate degree or equivalent professional experience
- Stock control and selling experience in luxury retail
- Strong interpersonal communication skills both verbal and written
- Proficiency with PowerPoint, Excel, Word, and Microsoft Office suite
- POS system experience with inventory management capabilities
- Digital literacy and technical platform comfort
- Ability to lift and move boxes weighing up to 25 lbs
- Foreign language skills preferred
Skills
Experience
Minimum 3 years of professional experience in retail, customer experience, or stock control operations; luxury retail background preferred.
Education
Associate degree or equivalent professional experience.
Workplace
The role is situated in Boston, Massachusetts, USA.
Compensation
The base compensation for this position ranges from USD 22 to USD 24 per hour.
Benefits
Medical insurance, bonus structure, paid time off, holiday pay, 401(k) with automatic employee contribution.
Culture
Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Fendi, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Omni Channel Operations Associate», «Fulfillment Specialist», «Retail Operations Coordinator», «Stock & Fulfillment Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.