Fendi Omni Stockist

About Fendi

Fendi is an Italian maison renowned for its leather goods, ready-to-wear and artisanal savoir‑faire. As part of the LVMH group, Fendi blends heritage craftsmanship with contemporary creativity and operates global boutiques and omnichannel retail platforms that demand meticulous customer service and operational excellence.

Role & Responsibilities

• Prioritize and process pending orders for same‑/next‑day fulfillment, ensuring requests are actioned within 24 hours.
• Manage inventory transfers and rebalance requests across the retail network to optimize stock availability.
• Prepare, package and deliver merchandise to the shipping department; perform picking, packing and shipment execution for Ship‑from‑Store and white‑glove orders.
• Execute daily omnichannel operations including Curbside Pickup, BOPIS (Buy Online Pick Up In‑Store) and Ship‑from‑Store procedures.
• Support Client Advisors by preparing consignments, processing charge sends, and facilitating virtual selling appointments.
• Act as the client advocate with the warehouse to ensure accurate execution and rapid resolution of order issues and open client cases.
• Reduce incorrect fulfillments and improve return management accuracy and speed through rigorous checks and follow‑up.
• Perform BOPIS aged order reviews, update order statuses in the system and return merchandise to sales floor when required.
• Partner with leadership and selling teams to build targeted clienteling lists for promotions and track campaign results.
• Serve as the store technical authority for in‑store digital clienteling platforms (HERO, HEAVEN) and Client Compass; provide cross‑functional support and training.
• Participate in loss prevention procedures related to omnichannel processes and uphold defined service level standards.
• Contribute to operational improvements and deliver inventive client experiences, including hosting virtual appointments.

Qualifications

• Minimum 3 years of professional experience in retail or customer experience; luxury retail experience preferred.
• Proven experience in stock control, order fulfilment or store selling operations.
• Proficient with Microsoft Office (PowerPoint, Excel, Word) and comfortable with digital clienteling platforms.
• Familiarity with POS systems and inventory management functions.
• Strong interpersonal and written communication skills with a demonstrable drive for results.
• Ability to work collaboratively across store and cross‑functional teams and to participate in leadership meetings.
• Flexible availability including evenings, weekends and holidays.
• Able to perform physical tasks (approximately 50% physical labor) and lift weights up to 25 lbs.
• Associate degree or equivalent experience is a plus; foreign language skills are advantageous.

Skills

Experience

Minimum 3 years of retail or customer experience with demonstrable stock control, order fulfillment or selling experience; luxury retail background preferred.

Education

Associate degree or equivalent experience preferred.

Workplace

Compensation

The base compensation for this position is USD 24 per hour.

Benefits

Medical insurance, dental, vision, short‑ and long‑term disability, bonus structure/commission, paid time off, holiday pay, 401(k) with employer contribution, employee discount/perks.

Culture

Fendi cultivates a craftsmanship‑driven, client‑centric culture that combines Italian heritage with modern retail innovation. The maison prizes attention to detail, cross‑disciplinary collaboration and a high standard of customer service across physical and digital channels.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.