Fendi Omni-Channel Stock Associate

About Fendi

Founded in Rome in 1925, Fendi stands as one of Italy’s most distinguished luxury houses, celebrated for its exceptional craftsmanship, Roman spirit, and bold creative vision. As an employer, Fendi offers a dynamic environment where heritage and innovation meet across métiers including design, leather goods, fur, ready-to-wear, retail, communications, and corporate functions. The Maison values artisanal excellence, cultural curiosity, entrepreneurial energy, and collaboration, inviting its teams to contribute to a legacy defined by refinement and experimentation. Within the LVMH Group, Fendi provides international career opportunities, strong professional development, and the privilege of shaping the future of contemporary luxury.

Role & Responsibilities

• Review and prioritize pending orders for fulfillment within 24 hours.
• Rebalance transfer requests.
• Pull deliveries, package them, and deliver them to the shipping department.
• Attend meetings with the leadership and selling teams to build cross-functional partnerships.
• Prepare merchandise for shipping, ensuring accurate packaging and wrapping.
• Support the selling team in preparing consignments to send to clients.
• Drive Retail Network sales by processing charge sends for Client Advisors outside the home store.
• Perform daily in-store Omni-Channel tasks, including Curbside Pick-up, Ship-from-Store (SFS), and Buy Online Pick-up In-Store (BOPIS) processes.
• Support order fulfillment and delivery through multiple shipping options, including ship-to-home, in-store pickup, and white-glove services.
• Reduce incorrect order fulfillment cases, such as clients receiving wrong or damaged items.
• Improve the accuracy and speed of returns management.
• Improve resolution times for open client order cases.
• Represent and advocate for clients at the warehouse to ensure detailed execution of activities.
• Participate in Loss Prevention procedures related to Omni-Channel processes.
• Complete processes in accordance with service-level standards to deliver the company-defined customer experience.
• Assist with reviewing aged BOPIS orders, updating order statuses in the system, and returning products to the sales floor when needed.
• Support day-to-day use of the in-store digital clienteling platforms HERO and HEAVEN, and Client Compass; serve as a key resource and technical authority for store teams and cross-functional partners.
• Partner with leadership to build targeted clienteling lists for key promotional events, track results, and share them.
• Deliver new and inventive experiences to improve operations and client satisfaction, and host virtual appointments.
• Participate in incoming SFS orders by picking, packing, and shipping them.

Qualifications

• At least 2–4 years of professional experience in retail or customer experience; luxury experience preferred.
• An associate degree or equivalent experience is a plus.
• Stock control and selling experience; luxury retail experience is a plus.
• Strong interpersonal communication skills.
• Strong drive for results.
• Excellent interpersonal skills and the ability to communicate effectively, both verbally and in writing.
• Strong skills in PowerPoint, Excel, Word, and Microsoft Office.
• Ability to work in a collaborative team environment.
• Ability to use a POS system and its inventory management functions.
• Digital literacy.
• Ability to lift boxes or weights up to 25 lb.
• Foreign-language skills are a plus.
• Flexible availability, including some nights, weekends, and holidays.
• 50% physical labor.

Skills

Experience

At least 2–4 years of professional experience in retail or customer experience; luxury experience preferred.

Education

Associate degree or equivalent experience is a plus.

Culture

Fendi cultivates a workplace culture rooted in Roman heritage, exceptional craftsmanship, and a forward-looking spirit of creativity. As an employer, it offers a refined, collaborative environment where teams are encouraged to combine technical excellence with bold innovation in service of a distinctive luxury vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.